Covid-19 information portal

Your COVID-19 travel information portal with SeaLink

Auckland is currently at Alert Level 3. Travel for permitted reasons is allowed as per the COVID-19 Public Health Response (Alert Level Requirements) Order (No 12) 2021. You can read about permissions for essential personal movement within the Alert Level 3 area here.

You'll find what each Alert Level means when travelling with SeaLink below, along with what happens if you need to change or cancel your booking.

Thank you for your patience onboard and at our terminals and for helping keep your fellow travellers safe. 
-The team at SeaLink


Keeping our SeaLink travellers safe

At Alert Level 3

As per Alert Level 1 and 2 guidelines below PLUS the following:
  • All cafe and bar services are closed
  • Sailing passenger number are now restricted 
  • Travel on our ferries is allowed for permitted reasons
  • Travel to Great Barrier Island must be confirmed with the Aotea Emergency Response Team
  • Maintain physical distancing of 1m


At Alert Level 1

  • Face masks/coverings are mandatory on all sailings
  • Scan the QR code at the terminals and onboard
  • Maintain physical distancing 
  • Wash your hands frequently
  • If you feel at all sick, please stay at home and do not travel
  • Cash is not accepted onboard our ferries or at the terminals for safety and security reasons


At Alert Level 2

As above Alert Level 1 guidelines PLUS the following:

  • All cafe and bar services are closed except for the Island Navigator/Great Barrier Island sailings
  • Maintain physical distancing
  • If you're travelling with a car you must remain inside your car for the duration of the sailing. Masks must still be on hand for whenever you leave your car while onboard to use the ferry's facilities and cafe.
  • Sailing passenger numbers are restricted to X%

 

At Alert Level 4

  • Travel on SeaLink is now restricted to essential services only to Waiheke Island and Great Barrier Island
  • Travel should be restricted to permitted movement in your local area only, for example going to work or school, shopping, or getting exercise
  • Travel to Great Barrier Island must be confirmed with the Aotea Emergency Response Team
  • You must travel with a car and stay inside your car for the duration of the sailing
  • Foot passenger bookings are not available from Friday 20th August to Tuesday 21st September
  • Face masks/coverings are mandatory on all sailings
  • Scan the QR code at the terminals and onboard
  • Maintain physical distancing 
  • Wash your hands frequently
  • All cafe and bar services are closed
  • If you feel at all sick, please stay at home and do not travel
  • Cash is not accepted onboard our ferries or at the terminals for safety and security reasons
  • Please call us to book on 09 300 5900 or email [email protected] if you are an essential service to the islands. 
 


Making changes to your booking over the Alert Levels

We understand that at the varying Alert Levels, needing to make a change to your booking is out of your control.

We have the following in place when Alert Level 3 and 4 effects your plans with SeaLink and travelling on the Hauraki Gulf. 

  • No change fee will apply when making a change (necessitated by a change in alert levels) to a booking that is set to sail during the Alert Level 3 and 4 period.
  • You will not have to pay the fare difference when making a change to a booking (necessitated by a change in alert levels) that is set to sail during the Alert Level 3 and 4 period.
  • If you wish to cancel your booking outright over Alert Levels 3 and 4, we will provide you with a credit valid for 12 months from the cancellation date.
If you have a credit from any previous Covid related cancellations, please give our team a call on (09) 300 5900 or email [email protected] to make a booking using this credit, or to find out how much you have in credit, or when it is due to expire. 

 


Concessions and multipasses

To renew your monthly passes and/or purchase a concession over Alert Level 2, and 3, please call our bookings team prior to arriving at the terminal to let the local ticket office know you wish to renew or purchase, so that we can take payment and have your sticker or pass ready when you next call in to our terminal.

Due to there being person-to-person contact in creating a new monthly pass, we will not allow the creation of new monthly passes during the Alert Level 4 period. You will instead need to purchase concession passes while Alert Level 1, 2, and 3.


SeaLink supports local with face mask sales

SeaLink is proud to have supported St John Waiheke and St John Great Barrier Island through the sale of face masks at the Hamer Street, Half Moon Bay and Kennedy Point terminals. 100% of the purchase price of each face mask sold from August 25th, 2020 has been directly donated to these two St John offices. A total of 13,314 face masks have been sold since August, 2020 totalling $39,942 donated to St John.

Now that face coverings have been mandated for all public transport in Auckland from 11.59pm on November 18th 2020, we are continuing this initiative while stocks last. If a traveller is caught out without a face covering or mask on hand, they can purchase a disposable one for just $3 from our teams at Hamer Street, Half Moon Bay and Kennedy Point. They are not just helping to protect their fellow travellers but supporting a great cause as well.


Thanks to all those who have already purchased a mask with us and thank you to everyone for keeping your communities safe!
 

The above information is accurate at the time of publishing: 21 May, 2021.