Booking information

All you need to know about booking with us

Book online now for Waiheke Island or Great Barrier Island to secure your space. For bookings to Rakino Island you will need to call our Customer Service Team on (09) 300 5900 or 0800 SEALINK (0800 732 546). If calling from outside New Zealand, phone +64 9 300 5900.

To assist us with making your booking, we ask that you have the following available: name, email address, mobile phone number and length of vehicle (i.e. a standard size car up to 5.5 metres). 

You also need to let us know if you’re travelling with roof racks, bike racks or any dangerous goods.

Full payment is required at the time of booking.

Bookings are highly recommended to avoid disappointment.

Waiheke Island

We sail up to 16 times daily to Waiheke Island from two different terminals in Auckland. Find out about our departure times and our fare options. 

Great Barrier Island 

We sail between three and six times a week to Great Barrier Island, depending on whether we are operating a summer or winter timetable. There are two main ports on Great Barrier, Tryphena and Port Fitzroy. Find out about our departure times and our fares options.

Great Barrier holiday planning

Rakino Island

We sail a monthly service based on minimum numbers to Rakino Island from Half Moon Bay, East Auckland. Find out about our departure times and our fare options.

Pine Harbour

We sail 20 times weekdays (excluding public holidays) from Pine Harbour to Pier 3, Auckland City, and extra services on a Friday evening. Find out about our departure times and our fare options. 

"I found SeaLink very easy to book. Very helpful answering questions and very efficient" I.Birt 

Children, pets, baggage & bikes

Check out our 'Travelling with us' section for more information on travelling with Children, pets, baggage, bikes, surfboards & kayaks. Know what you can take with you on your sailing and if there is a charge to do so.

How to measure your vehicle

If you are not sure if your vehicle is a standard size (up to 5.5 metres) in length we recommend you measure from the front bumper to the rear bumper or tow bar.  That is the measurement we require to ensure we have enough space on the ferry to load your vehicle.

If you have bike racks, kayaks, or building supplies that hang over the length of your vehicle, you’ll need to book a vehicle space the entire length of the overhang. Boat trailers will need to be measured from the 'hitch' connection to the end of the outboard motor or any overhang. If you can tilt your engine once parked then we can use that measurement.

Measuring your vehicle correctly is critical during summer or long holiday weekends when the ferries are full.  We cannot guarantee passage if you incorrectly measure your vehicle.

Light trucks, trailers, motorhomes & trucks

We carry a large variety of different vehicles on our ferries. If you are travelling with trailers, caravans, motorhomes, buses, light trucks or a truck and trailer unit you will need to have your vehicle length (and weight) so we can give you a quote and make your booking. These bookings require assistance from one of our Customer Service team on (09) 300 5900 or 0800 SEALINK (0800 732 546) and cannot be booked on line. 

Groups

If you’re travelling as part of a group of more than 10 people, you may like to have a look at our group travel as discounts may apply. 

Once you have booked and paid you’ll receive a confirmation via email with details of check-in and departure information. Please bring your booking number with you for check-in.

How to pay

We accept Visa, Mastercard, Amex, Diners Club and Flexipay for online or telephone bookings. EFTPOS is also available at all our terminals. Cheques and cash are no longer accepted.

Disruptions, amendments and cancellations

We like to think we’re the most reliable way to get you to wherever you’re going. Sometimes conditions change and disruptions occur. If we cancel a sailing due to rough weather, you’re entitled to a full refund. 

Amendments and cancellation fees may be charged, depending on your circumstances. If you’re running late and are going to miss your ferry, please call us on 0800 SEALINK and let us know. That way, we can change your booking to another sailing time.

Are you a Waiheke Island resident?

If you live on Waiheke Island, you can take advantage of our special Waiheke Residents’ Deal.

These deals are only available for return trips, departing from Kennedy Point on Waiheke Island. They can be used on any of our ferries, including services to/from Half Moon Bay, East Auckland, and Wynyard Quarter, Auckland City.

Terms and Conditions apply. 

Waiheke Residents' deal just $136 for car + driver return, departing Waiheke

Plan your journey

Face coverings must be worn from Monday 31st August

From Monday 31st August, all travellers must wear a face covering while at SeaLink terminals and onboard all SeaLink vessels. The Ministry of Health has mandated the use of face coverings while on all public transport for Alert Levels 2, 3 and 4. 

Accepted face coverings can include medical or non-medical-grade face masks, a bandana, handkerchief, or scarf. Face coverings should not be worn by children under 12 or people who could not remove them without assistance or people who have trouble breathing (medical certificate may be requested). We will have disposable facemasks available to purchase for $3 at the Hamer Street, Half Moon Bay and Kennedy Point terminals if you find yourself without one on arrival at the terminal. 100% of the purchase price of each facemask sold will be donated to St John. 

Thank you for helping keep fellow travellers and the SeaLink team safe across the Hauraki Gulf.

For more details on this update check out sealink.co.nz/news.

Updated:25 August 2020
COVID-19 Health & Safety Update

For the health and safety of our other passengers and crew, you will be expected to remain in your vehicle for the duration of your time at our terminals and on our vessels.

If you need to use our facilities, e.g. bathrooms or cafe, remember you must wear your face covering and return straight to your vehicle to maintain social distancing. 

We thank you in advance for your co-operation.

The SeaLink Team.

Updated:12 August 2020
Changes to Great Barrier Island pricing

Our passenger and vehicle (up to 5.5m) fares for Great Barrier Island sailings now vary partly with demand. 

$10 change fee will now apply when changing your standard passenger fare. A change fee of $50.00 will apply to all vehicle booking changes. Where a booking increases in value, the change fee will apply plus any fare difference must be paid. Where a change fee has been charged for a vehicle the passenger (adult, student, child, senior) change fee will not apply to those passengers travelling with the vehicle. Visit Sealink.co.nz/terms for further details.

Change fees are only applicable for bookings made from 8th of July onwards. New fares and change fees do not apply to Great Barrier Residents’ Deals, account customer rates, concessions and multi-passes.

-The SeaLink Team

 

Updated:08 July 2020