Privacy policy

If we collect your details it is to supply and improve the services we offer and to keep you informed about marketing content including news about ferry sailings, exclusive travel deals and events.

Your details are securely stored in our systems. You are welcome to contact us at any time to access , update or delete your personal information or to 'opt-out' of receiving further communications from us. We will action your request within a reasonable timeframe from receipt of your message. Email us with your full name, email address and mobile number for us to action your request.

The internet offers the chance to collect information about site users. This information can be personally identifiable information or aggregated information.

However, your privacy is important to us at SeaLink and we want to be sure that you understand the terms and conditions relating to the way in which we collect information and the use of that information. This Privacy Policy tells you what information we collect, what we do with it and your rights to view, correct or change it.

The Office of the Privacy Commissioner provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.

The information we collect

As part of our operations we may gather certain types of information about the users of our sites:

Personally identifiable information: this is provided by you (or someone authorised by you or your organisation) when you register for services that we may offer. Examples of these services could include email newsletters or events. Providing this information will always be optional for you. However, some services may not be available to you if you choose not to provide it.

Aggregated Data: this information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.

Who we share this information with

The information may be hosted with, or disclosed to, a service provider. This includes (but isn’t limited to) service providers assisting us with the purposes set out below, information technology suppliers and research agencies. Our agreements with them protect the information that we collect from any unauthorised use.

Your personally identifiable information (as well as aggregated data) may be shared with other third parties when we believe in good faith that we are required or permitted to do so by law.

What else we do with personally identifiable information

We have collected this information in order to provide the best possible service to you while you are visiting our site. To this end we may use the information that you provide for the following purposes:

To process any transactions that you might make on our site

To help provide any other services that you have requested

To offer the most relevant information suitable to you and your interests

For any marketing, promotional, publicity, marketing or market research that we might undertake. For any other purposes for which you have given permission.


SeaLink has implemented a subscription system, designed to offer users a more rewarding and personalised customer experience ("Membership").

To obtain the full benefits of Membership, users are required to subscribe to the regular newsletter. When you subscribe to receive our newsletter, we collect certain information such as your name and email address so that we can advise you of exclusive travel deals and news.

Any further collection of your personal information than that explained above will only occur with consent from you.

What about cookies?

A cookie is a small file that resides on your computer and is recognised by our server when you visit our sites. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (e.g. Mac or Windows), the browser that you use (e.g. Microsoft Explorer, Chrome, Mozilla Firefox or Safari) and what domain you are accessing our sites from.

We use Cookies to:

Track traffic patterns to our site

Ensure that the most relevant content is being shown

If you would rather we did not use cookies with you, you can refuse them by turning them off in your browser and/or deleting them from your hard drive. You will still be able to visit our sites.

What about third-party cookies?

Third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Lucky Orange cookie) together to inform, optimise, and serve ads on the internet based on someone's past visits to our website. Personally identifiable information is not stored by us or any third-parties. You are free to opt out of Google's use of cookies by visiting Google's Opt Out Page. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.

What about our business partners?

This Privacy Policy only relates to our site. You should be aware that we are not responsible for the practices of our business partners. Our site does contain links to other sites. You should check their privacy policies before providing personally identifiable information to them or any other third party.

Opting in and opting out

You have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our services.

Can we change this policy?

In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time.

Your right to access our information

The Privacy Act of 1993 gives you the right to access and correct your personal information.

View the full Privacy Act 1993 on the New Zealand Legislation website.