Waiheke Island residents

• Standard Vehicle - A standard vehicle fare applies to any vehicle with a length of less than 5.5 metres and less than 2 tonnes in weight. This fare category includes most standard cars, utes, vans, and small trucks that fall within this size range.
• Waiheke Resident Fares are only available to SeaLink Waiheke Resident Membership Card holders. 
• Residents may be asked to produce their SeaLink Waiheke Resident Membership Card at the time of travel and, if this is not produced, will be required to upgrade to a standard fare prior to travel.
• Waiheke Resident fares can be booked online, at SeaLink ticket offices or through the SeaLink call centre on 09 300 5900 without any extra service fee.
• Waiheke Resident fares cannot be used for commercial purposes, and accordingly, cannot be purchased on a credit or cash account, nor can they be purchased under a company name.
• Waiheke Resident fares may not be used with any other offer.
• The Waiheke Resident Car & Driver Fare applies only to a car, ute or van up to 5.9 metres in length and cannot be used for a truck, trailer, campervan or commercial vehicles of any length.
• Additional meterage will be charged for standard vehicle overhangs greater than 5.5 metres.
• The Waiheke Resident Motorbike & Rider Fare may be booked as a one-way trip and is not restricted to a return journey booking. 
• Non-residents travelling with Waiheke Residents are not entitled to Waiheke Resident fares and must pay standard fares.
• Open ended bookings are not permitted. The purchase of credit for future travel is not permitted.
• SeaLink Standby Process for Waiheke Residents: 

1. If the vessel is full and you do not have a ticket for this sailing, you will join the standby queue and board the sailing only if a space opens up and at the Skipper’s and Customer Care team's discretion. A space can only be confirmed 15 minutes prior to departure.
2. If a vessel has space, and you do not have a ticket for that next sailing, you book with our customer care team as usual at the ticket office.
3. If you already have a ticket for a later sailing and want to board an earlier sailing where there is space, you must produce a valid SeaLink Waiheke Resident Membership Card to avoid the change fee.

• Changes to a booking can be made online without any additional cost. Any changes made through a SeaLink ticket office or the SeaLink call centre will incur change fee, plus the cost of any applicable upgrade to a standard or higher value fare.
• If any Waiheke Residents fares booking is cancelled not less than one hour prior to the booked sailing time the fare can be held in credit, less a $20 administration fee, for future travel (valid up to a maximum of 6 months).  Cancellations after that time will result in the full fare being charged.  A SeaLink Waiheke Resident Card Holder can only be issued with a maximum of two credits per calendar month, after which, any cancellations will be refunded as per clause 2.4 (Cancellation for passengers and / or vehicles up to 5.9 metres in length) of SeaLink’s general terms and conditions. Clause 2.10 (Making changes to your bookings during Covid-19 restrictions) of SeaLink’s general terms and conditions will continue to apply.
• If any Waiheke Resident fares terms and conditions are breached by the customer, SeaLink reserves the right to cancel the booking or require the customer to pay the standard return fare. If any Waiheke Resident fares terms and conditions are breached by the customer more than once, SeaLink reserves the right to deny the purchase of any Waiheke Resident fares by the customer (and any other fares generally available exclusively to Waiheke Island residents) and require that any future fares are purchased at standard rates.

1. Waiheke Residents Commercial fares are only available to registered Waiheke Resident Commercial Customers.

2. Waiheke Island commercial businesses will need to submit proof of commercial residency online or at a SeaLink ticket office, along with a list of the names of their drivers who will be travelling under Waiheke Residents Commercial Fare conditions.

3. Travel is available as a one-way trip and is not restricted to a return journey booking and can originate from any SeaLink terminal. i.e., Half Moon Bay, Hamer Street or Kennedy Point.

4. Open ended bookings are not permitted. 

5. The Waiheke Residents COMM Car & Driver Fare applies only to a car, van, ute or light truck up to 5.9 metres in length and cannot be used for a campervan of any length. Prior registration as a Waiheke Island commercial business is required. Proof of identity of the driver may be required at time of booking or at check-in.

6. Standard truck fares apply for vehicles longer than 5.9 metres. Waiheke Residents (Commercial Vehicle) Deal fares may not be used with any other offer.

7. Fares must be booked through a SeaLink ticket office or through SeaLink’s call centre on 09 300 5900.

8. The purchase of credit for future travel is not permitted.

9. SeaLink Standby Process for Waiheke Residents: 

• If the vessel is full and you do not have a ticket for this sailing, you will join the standby queue and board the sailing only if a space opens up and at the Skipper’s and Customer Care team's discretion. A space can only be confirmed 15 minutes prior to departure.
• If a vessel has space, and you do not have a ticket for that next sailing, you book with our customer care team as usual at the ticket office.
• If you already have a ticket for a later sailing and want to board an earlier sailing where there is space, you must produce a valid SeaLink Waiheke Resident Membership Card to avoid the change fee.

10. Changes can be made through SeaLink ticket offices or the SeaLink call centre. All changes will incur change fee, plus the cost of any applicable upgrade to a standard or higher value fare.

11. If a Waiheke Resident Commercial Fare booking is cancelled not less than one hour prior to the booked sailing time the fare can be held in credit, less a $20 administration fee, for future travel (valid up to six months). Cancellations after that time will result in the full fare being charged. A SeaLink Waiheke Commercial Account Holder can only be issued with a maximum of four credits per calendar month, after which, any cancellations will be refunded as per clause 2.5 (Cancellation for passengers and / or vehicles up to 5.9 metres in length) of SeaLink’s general terms and conditions. 

12. If any Waiheke Resident Commercial Fare terms and conditions are breached by the customer, SeaLink reserves the right to deny the purchase of Waiheke Resident Commercial Fare to the customer (and any other fares generally available exclusively to Waiheke Island residents) and require that any future travel is purchased at standard fares.
Refer to SeaLink’s general terms and conditions for other applicable conditions of travel.