Manage your booking

How to change your booking and our cancellation/refund policy

Changing bookings

We realise that sometimes even the best made travel plans can come unstuck. For this reason, we like to be as flexible as we can when it comes to changing your ferry booking.

Changes are permitted up to one hour prior to your sailing time for Waiheke and six hours for Great Barrier Island.

To change your sailing (within 24hours), simply contact our Customer Service Team by visiting one of our terminals or calling (09) 300 5900 or 0800 SEALINK (0800 732 546) and the team will advise you of alternatives. With more time before your scheduled sailing you could check the availability on our website and email us with your booking reference and preference of times so we can amend your booking. By checking availability first and advising us of your preference, it'll speed up our response.

Waiheke Island booking changes are permitted up until one hour prior to the scheduled departure of your booked reservation. A change fee may be charged for customer-requested amendments to Waiheke Island bookings to / from Auckland Central (Hamer Street) and Half Moon Bay. Applicable amendments include changes to the date and/or time of sailing (including for bookings in respect of a vehicle (up to 5.5m in length)), and where a passenger(s) is removed from a booking. Change fees are as follows:

  1. A change fee of $20.00 will apply to all vehicle booking changes. Where a change fee has been charged for a vehicle the passenger (adult, student, child, senior) change fee will not apply to those passengers travelling with the vehicle.
  2. A change fee of $5.00 will apply to all passenger booking changes (adult, student, child, senior) when they are travelling as a foot passenger (not travelling with a vehicle).

Great Barrier Island booking changes are permitted up until six hours prior to the scheduled departure of your booked reservation. A change fee may be charged for customer-requested amendments to Great Barrier Island bookings to / from Auckland Central (Hamer Street) and Half Moon Bay. Applicable amendments include changes to the date and/or time of sailing (including for bookings in respect of a vehicle (up to 5.5m in length)), and where a passenger(s) is removed from a booking. Change fees are as follows:

  1. A change fee of $50.00 will apply to all vehicle booking changes. Where a change fee has been charged for a vehicle the passenger (adult, student, child, senior) change fee will not apply to those passengers travelling with the vehicle.
  2. A change fee of $10.00 will apply to all passenger booking changes (adult, student, child, senior) when they are travelling as a foot passenger (not travelling with a vehicle).

The above fees do not apply to account holders who make a booking via their accounts, or the Waiheke Residents' Deals.

Adding or removing passenger bookings

If you wish to add other foot passengers to your booking you can arrange this online for the same times as your current booking.  However, if you need to reduce the number of passengers booked you'll need to talk to our Customer Service Team via email or by calling (09) 300 5900 or 0800 SEALINK (0800 732 546). Change fees may apply when making this camendment to your booking. 

Changing vehicle size or height

You can change your sailing at any time prior to check-in subject to availability. We do not require your vehicle number plate just the correct length (standard vehicle is up to 5.5metres) and correct height.

So long as we have the correct length of your vehicle, trailer and any overhang or truck weight and length we can change your booking and ensure we have made your booking for the appropriate deck space. This avoids any issues when you check in.

Checking my sailing is on time

We do like to keep to our sailing schedule however sometimes conditions outside of our control do interfere.  If there are weather or tide disruptions, we'll notify you and these issues will be posted on our website's travel alerts page.

Cancelling a vehicle or passenger booking

If for some reason you find that you do not require your booking (within 24hours), simply contact our Customer Service Team by calling (09) 300 5900 or 0800 SEALINK (0800 732 546).

If a confirmed/paid booking is cancelled by a passenger, we may have to charge a cancellation fee.  Insurance is highly recommended. Cancellation fees apply to the total booking value and are as follows:

  • Cancellation received more than 7 days prior to sailing will be either $10 or 10% of the fare whichever is greater.
  • Cancellation received between 7 days and 24 hours prior to sailing will be either $10 or 20% of the fare whichever is greater.
  • Cancellation received less than 24 hours prior to sailing will be either $10 or 50% of the fare whichever is greater.
  • Cancellation less than one hour prior to sailing and/or failure to board – 100% of the fare.

Refunds

If you're not planning to travel with us in future our team will check what cancellation fees apply to your booking. Our terms and conditions have all the details on cancellation fees. We will do our best to process your refund quickly if that is what you decide to do.

Good service. Also, great customer service in rebooking us for the following day when our flight into Auckland was delayed. M. Braithwaite

Changes to Great Barrier Island pricing

Our passenger and vehicle (up to 5.5m) fares for Great Barrier Island sailings now vary partly with demand. 

$10 change fee will now apply when changing your standard passenger fare. A change fee of $50.00 will apply to all vehicle booking changes. Where a booking increases in value, the change fee will apply plus any fare difference must be paid. Where a change fee has been charged for a vehicle the passenger (adult, student, child, senior) change fee will not apply to those passengers travelling with the vehicle. Visit Sealink.co.nz/terms for further details.

Change fees are only applicable for bookings made from 8th of July onwards. New fares and change fees do not apply to Great Barrier Residents’ Deals, account customer rates, concessions and multi-passes.

-The SeaLink Team

 

Updated:08 July 2020
Cashless payments onboard and at terminals

Please note, for the safety and security of both staff and passengers, we are no longer accepting cash payments onboard or at our terminals.

-The SeaLink Team

Updated:09 June 2020
New Kennedy Point Bus Service - 501

From Sunday 31st May, the new 501 bus route is now servicing the Kennedy Point ferry terminal area. This service will run between Kennedy Point and Matiatia via Surfdale and Oneroa.

Bus fares must be paid using an AT HOP Card, so remember to have it with you and topped up when disembarking the SeaLink ferry. Waiheke is counted as a single stage, so the fare will be $2.00 per trip for an adult with an AT HOP Card.

For more information including timetables visit https://www.sealink.co.nz/kennedy-point-bus-service.

Updated:27 May 2020