Manage your booking

How to change your booking and our cancellation/refund policy

Changing bookings

We realise that sometimes even the best made travel plans can come unstuck. For this reason, we like to be as flexible as we can when it comes to changing your ferry booking.

Changes are permitted up to one hour prior to your sailing time for Waiheke and six hours for Great Barrier Island.

To change your sailing (within 24hours), simply contact our Customer Service Team by visiting one of our terminals or calling (09) 300 5900 or 0800 SEALINK (0800 732 546) and the team will advise you of alternatives. With more time before your scheduled sailing you could check the availability on our website and email us with your booking reference and preference of times so we can amend your booking. By checking availability first and advising us of your preference, it'll speed up our response.

Waiheke Island booking changes are permitted up until one hour prior to the scheduled departure of your booked reservation. A change fee may be charged for customer-requested amendments to Waiheke Island bookings to / from Auckland Central (Hamer Street) and Half Moon Bay. Applicable amendments include changes to the date and/or time of sailing (including for bookings in respect of a vehicle (up to 5.5m in length)), and where a passenger(s) is removed from a booking. Change fees are as follows:

  1. A change fee of $20.00 will apply to all vehicle booking changes. Where a change fee has been charged for a vehicle the passenger (adult, student, child, senior) change fee will not apply to those passengers travelling with the vehicle.
  2. A change fee of $5.00 will apply to all passenger booking changes (adult, student, child, senior) when they are travelling as a foot passenger (not travelling with a vehicle).

Great Barrier Island booking changes are permitted up until six hours prior to the scheduled departure of your booked reservation. A change fee may be charged for customer-requested amendments to Great Barrier Island bookings to / from Auckland Central (Hamer Street) and Half Moon Bay. Applicable amendments include changes to the date and/or time of sailing (including for bookings in respect of a vehicle (up to 5.5m in length)), and where a passenger(s) is removed from a booking. Change fees are as follows:

  1. A change fee of $50.00 will apply to all vehicle booking changes. Where a change fee has been charged for a vehicle the passenger (adult, student, child, senior) change fee will not apply to those passengers travelling with the vehicle.
  2. A change fee of $10.00 will apply to all passenger booking changes (adult, student, child, senior) when they are travelling as a foot passenger (not travelling with a vehicle).

The above fees do not apply to account holders who make a booking via their accounts, or the Waiheke Residents' Deals.

Adding or removing passenger bookings

If you wish to add other foot passengers to your booking you can arrange this online for the same times as your current booking.  However, if you need to reduce the number of passengers booked you'll need to talk to our Customer Service Team via email or by calling (09) 300 5900 or 0800 SEALINK (0800 732 546). Change fees may apply when making this camendment to your booking. 

Changing vehicle size or height

You can change your sailing at any time prior to check-in subject to availability. We do not require your vehicle number plate just the correct length (standard vehicle is up to 5.5metres) and correct height.

So long as we have the correct length of your vehicle, trailer and any overhang or truck weight and length we can change your booking and ensure we have made your booking for the appropriate deck space. This avoids any issues when you check in.

Checking my sailing is on time

We do like to keep to our sailing schedule however sometimes conditions outside of our control do interfere.  If there are weather or tide disruptions, we'll notify you and these issues will be posted on our website's travel alerts page.

Cancelling a vehicle or passenger booking

If for some reason you find that you do not require your booking (within 24hours), simply contact our Customer Service Team by calling (09) 300 5900 or 0800 SEALINK (0800 732 546).

If a confirmed/paid booking is cancelled by a passenger, we may have to charge a cancellation fee.  Insurance is highly recommended. Cancellation fees apply to the total booking value and are as follows:

  • Cancellation received more than 7 days prior to sailing will be either $10 or 10% of the fare whichever is greater.
  • Cancellation received between 7 days and 24 hours prior to sailing will be either $10 or 20% of the fare whichever is greater.
  • Cancellation received less than 24 hours prior to sailing will be either $10 or 50% of the fare whichever is greater.
  • Cancellation less than one hour prior to sailing and/or failure to board – 100% of the fare.

Refunds

If you're not planning to travel with us in future our team will check what cancellation fees apply to your booking. Our terms and conditions have all the details on cancellation fees. We will do our best to process your refund quickly if that is what you decide to do.

Good service. Also, great customer service in rebooking us for the following day when our flight into Auckland was delayed. M. Braithwaite

Cancelled Waiheke Sailings Tue 18Jan & Wed 19Jan
Please be advised due to timetable changes the following sailings are cancelled Tuesday 18th - Wednesday 19th January 
Ex Hamer Street 
6.50am 
10.40am 
2.15pm 
ex Waiheke 
8.40am 
12.15pm 
4pm 
We apologise for any inconvenience caused 
Sealink 
Updated:14 January 2022
Great Barrier Sailings Cancelled 15th & 16th January 2022

The following Great Barrier Island sailings are cancelled due to unfavourable sailing conditions / Cyclone conditions

 

Saturday 15th January 

ex Hamer St - Whangaparapara 7am 

ex Whangaparapara - Hamer Street 2pm

 

Sunday 16th January 

ex Hamer St - Tryphena 8am 

ex Tryphena- Hamer Street 3pm


To accommodate the above cancellations, the following additional sailings to Great Barrier Island have now been scheduled: 

 

 

Tuesday 18th January 

ex Hamer St - Tryphena 8am 

ex Tryphena - Hamer St 3pm 

 

Wednesday 19th January 

ex Hamer St - Whangaparapara 7am 

ex Whangaparapa - Hamer Street 2pm 

We apologise for any inconvenience caused Sealink

Updated:14 January 2022
AUCKLAND MARATHON - Sunday 23rd January

A reminder that the Auckland Marathon is Sunday 23rd January. As the marathon includes Wynyard Quarter in its route, we will be running an alternate timetable as previously discussed.

The following sailings are cancelled:
8.30am ex Hamer St      9.45am ex Kennedy Point
11am ex Hamer St          12.15pm ex Kennedy Point

 

The following sailings will be added into the schedule:
6.30am ex Hamer St      12pm ex Kennedy Point
 

In summary, the sailing schedule for Waiheke for Hamer St on Sunday 23rd January will be:
6.30am ex Hamer St      12pm ex KP
1.30pm ex Hamer St      2.45pm ex KP
1.50pm ex Hamer St      3.30pm ex KP
4.15pm ex Hamer St     
5pm ex Hamer St            6.40pm ex KP

 

We have changed Great Barrier sailing times on Sunday 23rd January by an hour and the sailing schedule for Great Barrier will be:
7am ex Hamer St for Tryphena
2pm ex Tryphena for Hamer St


Sealink Team

Updated:13 January 2022