Changing bookings

We realise that sometimes even the best made travel plans can come unstuck. For this reason, we like to be as flexible as we can when it comes to changing your ferry booking.

Changes are permitted up to one hour prior to your sailing time.

To change your sailing (within 24hours), simply contact our Customer Service Team by visiting one of our terminals or calling (09) 300 5900 or 0800 SEALINK (0800 732 546) and the team will advise you of alternatives. With more time before your scheduled sailing you could check the availability on our website and email us with your booking reference and preference of times so we can amend your booking. By checking availability first and advising us of your preference, it'll speed up our response.

A change fee of $20 will be charged if you change to a car fare booking or $5 if you just change a passenger fare. You’ll also need to pay the fare differences if you change to more expensive fares.

Adding or removing passenger bookings

If you wish to add other foot passengers to your booking you can arrange this online for the same times as your current booking.  However, if you need to reduce the number of passengers booked you'll need to talk to our Customer Service Team via email or by calling (09) 300 5900 or 0800 SEALINK (0800 732 546).

Changing vehicle size or height

You can change your sailing at any time prior to check-in subject to availability. We do not require your vehicle number plate just the correct length (standard vehicle is up to 5.5metres) and correct height.

So long as we have the correct length of your vehicle, trailer and any overhang or truck weight and length we can change your booking and ensure we have made your booking for the appropriate deck space. This avoids any issues when you check in.

Checking my sailing is on time

We do like to keep to our sailing schedule however sometimes conditions outside of our control do interfere.  If there are weather or tide disruptions, we'll notify you and these issues will be posted on our website's travel alerts page.

Cancelling a vehicle or passenger booking

If for some reason you find that you do not require your booking (within 24hours), simply contact our Customer Service Team by calling (09) 300 5900 or 0800 SEALINK (0800 732 546).

With more time before your scheduled sailing you could also email with your name and booking reference in the subject line. Let us know if you're happy to keep the money in credit for future travel (up to 12 months) in which case no cancellation fees will apply. The credit will simply be recorded against your booking reference number.

Refunds

Alternatively, if you're not planning to travel with us in future our team will check what cancellation fees apply to your booking. Our terms and conditions have all the details on cancellation fees. We will do our best to process your refund quickly if that is what you decide to do.

Please note: To process refunds we'll need to contact you first for your bank account details if you have paid by cash, EFTPOS or direct deposit.

Good service. Also, great customer service in rebooking us for the following day when our flight into Auckland was delayed. M. Braithwaite

COVID-19 (coronavirus) - Information for our travellers

As we enter into Alert Level 4 for COVID-19 please note that effective today, Thursday 26 March, and encompassing the entire Lockdown Period of Alert Level 4, all of SeaLink’s timetables will be reduced and limited to providing essential services access only to and from Waiheke Island, Great Barrier Island and Pine Harbour respectively.

For Waiheke and Great Barrier Island services, we will be accepting essential services and freight vehicles only, no foot passengers. All vehicle occupants will be required to remain in their vehicles for the duration of their voyage.

Please review our new timetables at the below links:

Half Moon Bay to Kennedy Point, Waiheke and return.
Hamer Street to Tryphena, Great Barrier Island and return.
Pine Harbour to Auckland Central and return.

If you have already booked between the 26th March and 23rd April, you will be contacted by our team over the next week or so as these bookings will need to be cancelled. 

Should you have any queries please do not hesitate to contact our call centre on 0800 732 546.

For full details and information on how SeaLink is implementing precautionary measures and procedures please see our latest press release here.

Thanking you in advance again for your understanding and cooperation.

-The SeaLink Team

Updated:26 March 2020
COVID-19 Update

Following today’s government announcement, please call us to book on 0800 732 546 or email info@sealink.co.nz if you are an essential service to the islands. 

More information on what defines these essential services can be found here.

Thanks.

- The SeaLink Team

Updated:23 March 2020
On Board Café and Bars closed until further notice

The cafe/bar on board all vessels will be closed until further notice. We apologise for the inconvenience. 

The SeaLink Team.

Updated:22 March 2020