Frequently Asked Questions

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Booking Information | Timetables and Fares | Travelling with SeaLink |

Coverage and Dangerous Goods | Sponsorship

Booking Information

Can I book online?

We recommend you book in advance on our website as we offer discounted fares online.  

Do I need to book vehicles in advance?

Vehicle bookings are essential. Foot passenger bookings are not essential in advance but recommended as some sailings have restricted passenger numbers.

What is the standard size of a vehicle (car/ute/4WD) for the ferry?

A standard size vehicle (car/ute/4WD) is under 5.5 metres in length.

Do you take charters?

Yes! Please make a charter enquiry online here. If wishing to book a charter over a peak period (December, January and all holiday weekends) please submit your enquiry well in advance.

Do you take group bookings?

We recommend group and peak period bookings (December, January and all holiday weekends) are booked well in advance. 

Where can I find out about cancellations?

Travel alerts will be displayed on the website if conditions change and require last-minute schedule or ferry changes. Sign up for our free text alert service. Check-in times vary so please check your confirmation.

Can I make changes to my booking?

Changes are permitted up to one hour prior to your sailing time. A change fee of $20 will be charged if you change to a car fare booking or $5 if you just change a passenger fare. You’ll also need to pay the fare differences if you change to more expensive fares.

Can I book my motorbike online?

Not yet. Motorbikes need to be booked through our bookings team for all our sailings. Please call 0800 SEALINK (0800 732 546) to book

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Timetables and Fares

Where can I find the latest ferry timetables?

Check out our latest timetables and fares, including our Waiheke hot deals.

Do you offer concession fares?

Yes! We offer fares for seniors (SuperGold card holders), students and children. There are multi-trip passes for frequent travellers and Island residents fares when travelling with appropriate ID. 

To view more about fares, please see our timetables and fares pages.

What age range is considered for a child fare?

A child fare can be booked for a child aged 5-15 years. Infant fares can be booked for those under 5 and travel is free of charge.

Do I need to book a ticket for my baby?

Yes! Children between the ages of 0-4 years travel free of charge and must still have a valid ticket or booking confirmation to travel.

Are Gold AT Hop card accepted at SeaLink?

With a Gold AT Hop card, you can travel on SeaLink Waiheke Island services for free, provided that you are not the driver of the vehicle. Find out more about Gold Card Travel to Waiheke here.

What payment options are available?

We accept Visa, Mastercard, AMEX, Diners, Flexipay and EFTPOS. We do not accept cheques. All fares are in $NZD and include GST. 

How long is my ticket valid for?

All tickets are valid for one calendar year from the date of issue. Expired tickets are not valid for travel.

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Travelling with SeaLink

Where are the terminals located?

Auckland based terminals located at Hamer Street (Wynyard Quarter), Half Moon Bay, Pine Harbour and Pier 3. Island side terminals can be found at Kennedy Point, Waiheke; Tryphena and Port Fitzroy, Great Barrier Island; and Rakino Island. If you need directions, please check out the full details for each terminal here.

Where do I catch the ferry to Waiheke?

Our Auckland to Waiheke terminals are located at Hamer Street, Wynyard Quarter in Auckland Central and Half Moon Bay in East Auckland. If you need directions to either of these locations, please check out the full details for each terminal here.

How long does does the ferry take to get to Waiheke?

Sailings vary depending on which journey you’re taking and which ferry you are on. Check out the timetables pages to see both departure and arrival times as they can vary between 45 and 80 minutes for Waiheke. If you’re unsure, give us a call, or ask when you’re at the terminal.

How long is the ferry ride to Great Barrier Island?

The Island Navigator sails to Great Barrier Island from Hamer Street, Wynyard Quarter. This sailing normally takes between 4.5 to 5 hours across the Hauraki Gulf. If you’re unsure, give us a call, or ask when you’re at the terminal.

What facilities are available on the ferries?

SeaLink offers a great menu and café service with a licenced bar, to help you relax while onboard. Toilets are also available and kid’s activities are onboard most of our ferries. See the full list of facilities onboard here.

Are there any restrictions about what I can take with me?

You must declare anything classed as a dangerous good. We rely on goods being correctly identified, packaged, handled and documented for safe carriage, to ensure the safety of passengers and crew alike. See here for the full list of dangerous goods, or if you’re unsure, give us a call on 0800 732 546.

Our vehicle and passenger ferries are licensed by DOC and the Auckland Council to visit pest-free conservation islands and other islands in the Hauraki Gulf. Consult our check list for keeping our Hauraki Gulf Islands pest-free!

Is there a charge for a bike?

For Waiheke Island, you can travel with your bike without an additional fee, subject to availability of space.

If you're travelling to Great Barrier Island with your bike, there is a small charge of $28.00 return.

If you are taking a bike, we recommend it is equipped with lights, especially if you intend to ride early in the morning or after dusk as the roads are narrow and winding with many blind corners.

Is there an additional charge for pets?

There is no additional charge for pets when travelling to Waiheke, however, there is a small charge when travelling with your cat or dog to Great Barrier Island ($28.00 return).

Dogs are permitted to travel on the ferry on the outside decks. Only a registered guide dog or assistance dog will be permitted to travel in the passenger lounge with their owner.

Cats can travel to Waiheke Island either in your vehicle or in an approved animal carrier cage.

Are there any restrictions for dogs on Great Barrier Island?

Please be aware that dogs are not permitted on DOC conservation land, as unsupervised dogs are a risk to wildlife on the island.

Why can’t I get on the ferry when it looks half empty?

Weight is also a big factor to why a ferry departs looking half empty. There is what is known as a ‘load line’ marked on the side of all of our ferries and when the water meets this line, we are at weight capacity. Even if it looks like there is space on the ferry, according to maritime guidelines, we cannot safely load another vehicle on, it's full for weight not for space.

Is there a public bus service from Kennedy Point, Waiheke?

There is a bus approximately 25 minutes walk from the terminal that can take you to Oneroa Village. For more information on timetables view here.

Who can I contact about lost property?

For lost property, please call our Customer Service Team on 0800 SEALINK (0800 732 546).

Do you charge a surcharge on public holidays?

We do not put a surcharge on our on board refreshments over the public holidays at SeaLink

Do you serve alcohol at Easter?

We do not serve alcohol on board any of our ferries on Good Friday or Easter Sunday.

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Travel insurance, unaccompanied, dangerous goods 

Do I need travel insurance?

We strongly recommend that you take out travel insurance to cover unforeseen circumstances when travelling. 

Are there cancellation fees?

SeaLink reserves the right, in the event of a confirmed/paid booking being cancelled by a passenger, to charge a cancellation fee. Please see our terms and conditions for more details.

What is an unaccompanied minor?

Passengers under 12 years old or those regarded as too young (or not fit to travel alone) must be accompanied by a responsible person at least 12 years or older unless permission is given by a parent/guardian. In this case, we may require the parent/guardian to complete an 'Unaccompanied Minor Application for Travel form before travel will be allowed. 

Do you accept unaccompanied vehicles?

On certain sailings, we will accept unaccompanied vehicles if you are dropping off at one terminal and you have someone picking up on the other side. There is an additional cost to do this. To book, please speak to our call centre on 0800 732 546.

What are dangerous goods?

Dangerous goods can include Petrol, Diesel, Paint, Bleach, LPG, car batteries, bees and hay. If these goods are not handled with care, they can be hazardous to our health and the environment and are therefore classified as dangerous goods and extra care is required when we’re transporting them.

For your personal safety as well as the safety of others, it’s important that dangerous goods are correctly identified, declared, packaged, and handled. Dangerous goods can only travel on certain sailings and more information can be found on our dangerous goods page. 

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How do I apply for sponsorship?

If your organisation is eligible to apply for support, you may submit an Application for Sponsorship using our online form. Applications are only accepted between the following dates:

  • Thursday 1 November - Friday 30 November 2018
  • Wednesday 1 May - Friday 31 May 2019

What areas does SeaLink support for sponsorship?

SeaLink’s sponsorship activity supports the following areas of interest.

  • Waiheke and Great Barrier Community – support for community projects that add real value to society and benefit those in greatest need, whether it be social, educational, cultural or environmental
  • Health & Safety – support for organisations that provide health and wellbeing services and that promote safe behaviour
  • Natural Environment – support to protect and enhance the land, waterways, flora and fauna of the Hauraki Gulf

Do I need to apply for sponsorship annually or is it ongoing?

A SeaLink sponsorship is generally for a fixed term, determined by a time frame, occasion or event. Ongoing sponsorship is at the discretion of SeaLink and is not guaranteed.

What is SeaLink’s sponsorship policy?

 All approved sponsorships must provide significant geographical or target market reach and must be measured against a strict set of criteria and as such all requests to the business must be directed to head office for review and approval.  Please find the full sponsorship policy here prior to applying for sponsorship.

Are there any blackout dates for Sponsorship?

SeaLink will not fulfil any sponsorship requests for travel during December and January.

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