General Terms & Conditions - Waiheke & Great Barrier Island

Our full terms and conditions of travel

These terms and conditions (Conditions) apply to all services provided by SeaLink Travel Group New Zealand Limited and/or Sealink New Zealand Limited (SeaLink) for travel to and from Waiheke Island and Great Barrier Island. Please read these terms and conditions carefully before purchasing a ticket or boarding any SeaLink vessel. By purchasing a ticket or using our services in any way, you agree to be bound by these Conditions.

SeaLink may vary these Conditions at any time.  However, no variation shall apply to a booking which has been agreed prior to such change.

1. General Conditions

1.1. All fares, timetables and vessels are subject to change or cancellation without notice, including due to weather, marine, operational requirements or any other event beyond the reasonable control of SeaLink. For current information call (09) 300 5900. Except as set out in these Conditions, SeaLink will not be liable for any losses, liability, damages, costs or expenses incurred as a result of cancellation or delays. Except where our services are supplied for business purposes, nothing in these Conditions is intended to limit your rights under the Consumer Guarantees Act 1993.

Fares and Bookings

1.2. All fares and charges are in NZ$ and include Goods and Services Tax (15%).

1.3. Cheques or cash are not accepted for payment. All payments must be by credit or debit card.

1.4. All bookings are based on space availability and require full payment at the time of booking.

1.5. Every passenger must have a valid ticket or booking confirmation to travel. If a ticket is lost, stolen, defaced or mutilated, a replacement ticket must be purchased before a passenger can travel. SeaLink will not be responsible for any lost, stolen, copied, defaced, or mutilated passes, or any unused trips. A valid ticket must be presented for inspection at any time, if requested by any crew or staff.

1.6. Great Barrier Island only luggage allowance: 2 pieces per person. Charges will apply for additional luggage, surfboards, bikes, kayaks, and animals. Please contact us on (09) 300 5900 for these charges.

1.7. SeaLink operates public holiday timetables on all services. SeaLink have limited services over the Christmas, New Year Holiday period, please contact SeaLink for further details, or refer to our Christmas timetable when available.

1.8. Vehicle bookings are essential.

1.9. Foot passenger bookings for peak travelling times (December, January and holiday weekends) and all Dangerous Goods sailings are essential. At all other times of the year, bookings are recommended. We cannot guarantee that space will be available without a confirmed booking.

Children

1.10. Children between 0 and 4 years inclusive may travel free of charge but a valid ticket or booking confirmation must be held on their behalf. Child fares are available for those between 5 and 15 years inclusive. Proof of age may be requested by SeaLink crew and or staff at time of reservation or boarding.

1.11. We strongly recommend that a parent or guardian accompany passengers under 14 years of age on all services. Children under the age of 7 years must be accompanied by an adult passenger at all times. Children aged between 7 and 12 years inclusive may travel alone when a Parent and or Guardian completes an Unaccompanied Minor form online or at check-in.

1.12. For the wellbeing and safety of young children, we recommend you travel with one adult for every 5 children when travelling in a group. If you’re travelling as a foot passenger, you’re welcome to bring a car seat or stroller – just ask one of our crew where to stow them during your sailing.

1.13. Parents or guardians are solely responsible for the behaviour of their children at SeaLink terminals and on board SeaLink vessels. SeaLink crew and staff have the right to refuse to carry any passenger they consider too young or not competent or fit to travel unaccompanied, or where they consider that it is not appropriate for an unaccompanied child to travel on a specific sailing.

Students

1.14. Student fares are valid for those who hold appropriate student identification. Identification will be requested and must be presented at check-in.

Seniors

1.15. Senior fares are valid for those 65 years and over who hold appropriate senior citizen identification. Identification may be requested at check-in. Senior fares apply to foot passengers and passengers travelling with a vehicle.

1.16. Waiheke Island passengers only: SuperGold Card holders must purchase a Gold AT HOP Card from Auckland Transport or AT HOP reseller and are subject to SuperGold conditions of use. Foot passengers who are SuperGold Card holders may travel free after 9am Monday to Friday and all hours in the weekends and public holidays. SuperGold Card holders are required to use a Gold AT HOP card to “tag on” and “tag off” at the machines provided at each terminal and to present their Gold AT HOP card on request. For the avoidance of doubt, if you are 65 years or older and are the driver of a vehicle, or if you are travelling before 9am on weekdays, the standard SeaLink Senior fare applies (appropriate senior citizen identification may be requested).

Waiheke Residents Only

1.17. Waiheke Residents’ Deal fares are valid for Waiheke Island residents only. Travel must originate at Kennedy Point, Waiheke Island. Go to our website for details and specific terms.

1.18. Waiheke Residents’ Deal fares apply only to vehicles that are up to 5.5M in length and not to trucks, trailers, caravans, campervans or commercial vehicles of any length. Except for Residents’ Light Truck bookings which are for same-day travel only, Waiheke Residents’ Deal fares must not be used for commercial purposes. Proof of residency and non-commercial use may be required at time of booking or at check-in. Travel is only available on a return basis and must originate from Waiheke Island. Waiheke Residents’ Deal fares may not be used in conjunction with any other offer. SeaLink reserves the right to ‘close out’ sailings for Waiheke Residents’ Deal customers at peak travel times. Once travel has commenced, if applicable Waiheke Residents’ Deal conditions are not observed, an upgrade to the full return fare must be paid. Cancellation fees apply in accordance with clause 2.4 below or tickets can be used for future travel, valid for up to 12 months from the date of issue.

Multi-trip Passes

1.19. Monthly Pass:

  1. A monthly pass entitles a passenger to unlimited passenger travel for a calendar month.
  2. Travel is only available for the person pictured on the pass.
  3. This offer is not available for use in conjunction with any other offer.
  4. Passes are non-refundable and non-transferable.
  5. Passes issued to children under 12 years of age are subject to clause 1.10.
  6. A pass is deemed invalid if damaged, copied or fraudulently used.

1.20. 10 Trip Pass:

  1. A 10-trip pass is valid for 10 one-way non-consecutive trips.
  2. A pass is non-refundable and is valid for 12 months from the date of purchase.
  3. This offer is not available for use in conjunction with any other offer.
  4. A maximum of 3 people may travel on a 10 trip pass on any one sailing. A maximum of 3 children may travel on a 10-trip child pass on any one sailing.
  5. Passes issued to children under 12 years of age are subject to clause 1.10.
  6. A pass is deemed invalid if damaged, copied or fraudulently used.

1.21. 10 Trip Vehicle Pass

  1. A 10-trip vehicle pass is valid for 10 one-way non-consecutive trips.
  2. The car pass is valid for a standard size car, van or Ute up to 5.5 metres.
  3. A pass is non-refundable and is valid for 12 months from the date of purchase.
  4. This offer is not available for use in conjunction with any other offer.
  5. A maximum of 3 clips are allowed at any one time.
  6. A pass is deemed invalid if damaged, copied or fraudulently used.

1.22. Waiheke Island - 30 Trip Passenger Pass:

  1. A 30-trip pass is valid for 30 one way non-consecutive trips.
  2. A pass is non-refundable and must be used within one calendar year.
  3. This offer is not available for use in conjunction with any other offer.
  4. A maximum of 3 people may travel on a 30 trip pass on any one sailing. A maximum of 3 children may travel on a 30-trip child pass on any one sailing.
  5. Passes issued to children under 12 years of age are subject to clause 1.10.
  6. A pass is deemed invalid if damaged, copied or fraudulently used.

Passengers with disabilities

1.23. SeaLink seeks to accommodate passengers with reduced mobility (i.e. who are unable to walk, or require the use of a wheel chair, or who are blind, or who have other medical conditions or disabilities that makes it difficult for them to walk and who require physical contact or close supervision to safely get around and cannot be left unattended) where possible.  However, we wish to ensure that such passengers is aware of the limitations in service and facilities that we can provide. The design and construction of our vessels can make it difficult for passengers with reduced mobility to negotiate and they may find it helpful to travel with an able-bodied companion to assist during the voyage. If travelling in a vehicle, in some instances you may be required to stay in your vehicle for the entire journey. To comply with safety regulations, we may have to limit the number of passengers needing individual assistance on each crossing. For health and safety reasons no travel on dangerous goods sailings is permitted.

1.24. A 50% discount off the standard passenger or vehicle price including one accompanying passenger ticket free of charge is available to passengers with reduced mobility. Any additional accompanying support person is entitled to a 50% discount off the standard adult, senior or child fare (whichever is applicable). This discount is not applicable to any Residents Deals, concession passes, or monthly passes.

1.25. It is important that you notify our team at the time of booking if you require assistance or wish to purchase a reduced fare on grounds of reduced mobility. Please phone (09) 300 5900 for bookings and further information.

Group travel

1.26. For group bookings (10 or more people) a discount off SeaLink’s standard fares for scheduled sailings is offered. For a quotation and full details of the terms and conditions specific to your group please contact us at (09) 300 5900. For additional information on group travel please refer to sealink.co.nz/charters-groups.

1.27. All members of a group must travel together, and payment must be made to SeaLink prior to travel by one person in the group.

Discount vouchers

1.28. BookMe – please refer to the bookme.co.nz website for terms and conditions. A-Z Guide - discounts apply to full standard fares and are not available to use with concession passes, multi fares, Waiheke Residents Deals, or promotional fares.

Bicycles and other equipment

1.29. SeaLink is under no obligation to carry bicycles. Carriage of bicycles is subject to space being available at the time of sailing: note this can change right up until the departure time. All bicycles must be safely stowed in the dedicated area of the vessel, usually on the outdoor lower deck bicycle racks where available, or other available space, once all passengers and vehicles are boarded. If you are carrying bicycles on bike racks or any other items that over hang the length of your vehicle you will need to book a vehicle space that includes the entire length of the overhang. If you have roof mounted bike racks prior approval will need to be obtained by contacting reservations on (09) 300 5900.

1.30. Should you be operating a commercial business or travelling in a group involving the carriage of bicycles, kayaks or any other sporting equipment, prior approval must be obtained as it may be necessary to purchase a designated vehicle space. Please contact reservations on  (09) 300 5900. SeaLink reserves the right to deny carriage.

Vehicle pricing

1.31. Pricing for vehicles is subject to the length of the vehicle. Standard vehicle pricing is detailed on our website or can be obtained by contacting our Sales Centre on (09) 300 5900. For vehicles longer than 5.5 metres a quote will need to be requested. Please ensure if you have a bike rack or any other extension to your vehicle that the overall length of the vehicle including the extension is advised at time of reservation. Any changes to vehicle length including the addition of any extension must be advised to our Sales Centre as the booking may need to be upgraded and an additional fare paid.

Unaccompanied vehicles or trailers

1.32. Unaccompanied vehicles or trailers can only travel on certain sailings and by prior arrangement which must be made by calling SeaLink on (09) 300 5900. Loading and unloading fees apply per vehicle, including an additional charge during peak (December, January and public holiday) periods. Unaccompanied vehicle pricing is detailed on our website.

1.33. All unaccompanied vehicles must be collected upon arrival at our terminals, except by prior arrangement with us. A fee of $50.00 may be charged for vehicles that are not collected promptly. SeaLink does not accept any liability for theft or damage to unaccompanied vehicles that have been unloaded at our terminals. A late collection fee also applies.

Boarding and check in

1.34. Waiheke Island: All passengers travelling to/from Waiheke Island with or without vehicles should report a minimum of 30 minutes prior to departure. Due to loading requirements, boarding will close 20 minutes prior to departure for vehicles and 15 minutes prior for foot passengers. SeaLink reserves the right to deny boarding after this time.

Great Barrier Island: All passengers travelling to/from Great Barrier Island with vehicles should report a minimum of 60 minutes prior to departure. Passengers travelling without a vehicle (foot passengers) should report a minimum of 30 minutes prior to departure. Due to loading requirements, boarding will close 20 minutes prior for vehicles and 15 minutes prior for foot passengers. Sealink reserves the right to deny boarding after this time.

1.35. Due to loading requirements, unaccompanied vehicles or trailers should be available for boarding no later than 30 minutes prior to departure. SeaLink reserves the right to deny boarding for any unaccompanied vehicle(s) or trailer(s) where a prior arrangement has not been made with us.

1.36. Smoking, vaping or the use of e-cigarettes is not permitted anywhere on our vessels and at our terminals.

1.37. Seatbelts must be worn by all vehicle occupants whilst boarding and disembarking a vessel in vehicles. Children must be strapped into their car seats.

1.38. Vehicles with low undercarriages must take care when driving onboard as SeaLink will not be responsible for any damage incurred during loading or disembarking.

1.39. On days with heavy loadings, you may be required to vacate your vehicle immediately once onboard.

2. Changes and Cancellations

2.1. All tickets (including open dated tickets) are valid for 1 calendar year from date of issue. After this date they are considered "Expired" and are Non-refundable and not valid for travel. Unused portions of concession tickets will not be refunded.

2.2. Expiry dates for tickets, special fares, Grab One vouchers, special deals or vouchers (for gifts, prizes or general travel) will not be extended under any circumstances.

2.3. In respect of tickets for:

  1. adult, student, senior and child passengers; and
  2. vehicle bookings for vehicles up to 5.5 metres in length,

if at any time prior to the time of departure shown on the ticket the passenger advises SeaLink that they wish to amend their reservation the passenger may be issued with a substitute ticket subject to the following:

  1. if clause 2.5 applies, payment of a change fee; and
  2. if the fare for the substitute ticket is more than the fare for the original ticket, the passenger may be issued with a substitute ticket on payment of an upgrade fee (being the difference between the original fare and the fare for the substitute ticket); or
  3. if the fare for the substitute ticket is less than the fare for the original ticket, the passenger may be issued with a substitute ticket and provided with a refund from SeaLink (being the difference between the original fare and the fare for the substitute ticket). For the avoidance of doubt, the payment of any change fee (as referred to in clause 2.5) will be deducted prior to payment of the refunded amount.

2.4. Cancellation fees: SeaLink reserves the right, in the event of a confirmed/paid booking being cancelled by a passenger, to charge a cancellation fee. Insurance is highly recommended. Cancellation fees apply to the total booking value and are as follows:

  1. Cancellation received more than 7 days prior to sailing will be either $10 or 10% of the fare whichever is greater.
  2. Cancellation received between 7 days and 24 hours prior to sailing will be either $10 or 20% of the fare whichever is greater.
  3. Cancellation received less than 24 hours prior to sailing will be either $10 or 50% of the fare whichever is greater.
  4. Cancellation less than one hour prior to sailing and/or failure to board – 100% of the fare.

2.5. Waiheke Island change fees: Changes are permitted up until one hour prior to the scheduled departure of your booked reservation. A change fee may be charged for customer-requested amendments to Waiheke Island bookings to / from Auckland Central (Hamer Street) and Half Moon Bay. Applicable amendments include changes to the date and/or time of sailing (including for bookings in respect of a vehicle (up to 5.5m in length)), and where a passenger(s) is removed from a booking. Change fees are as follows:

  1. A change fee of $20.00 will apply to all vehicle booking changes. Where a change fee has been charged for a vehicle the passenger (adult, student, child, senior) change fee will not apply to those passengers travelling with the vehicle.
  2. A change fee of $5.00 will apply to all passenger booking changes (adult, student, child, senior) when they are travelling as a foot passenger (not travelling with a vehicle).

2.6. Great Barrier Island change fees: Changes are permitted up until six hours prior to the scheduled departure of your booked reservation. A change fee may be charged for customer-requested amendments to Great Barrier Island bookings to / from Auckland Central (Hamer Street) and Half Moon Bay. Applicable amendments include changes to the date and/or time of sailing (including for bookings in respect of a vehicle (up to 5.5m in length)), and where a passenger(s) is removed from a booking. Change fees are as follows:

  1. A change fee of $50.00 will apply to all vehicle booking changes. Where a change fee has been charged for a vehicle the passenger (adult, student, child, senior) change fee will not apply to those passengers travelling with the vehicle.
  2. A change fee of $10.00 will apply to all passenger booking changes (adult, student, child, senior) when they are travelling as a foot passenger (not travelling with a vehicle).

2.7. For the avoidance of doubt, clauses 2.3 and 2.5 do not apply in respect of account holders who make a booking via their accounts, or the Waiheke Residents Deals.

3. Service Standards

3.1. Except as expressly set out in these terms, we shall:

  1. provide a suitable vessel(s) for you and assign to such vessels appropriate crew; and
  2. always use all reasonable endeavours to ensure that the vessels and operations comply with all legal obligations in respect of operation of a ferry service.

3.2. We reserve the right to:

  1. change our schedule of sailings at any time and without any prior notice;
  2. cancel any sailing without any notice; or
  3. refuse carriage of any person, vehicle, or any class of goods, including, without limitation, due to health and safety, weather and/or availability of vessel or crew reasons.

In the event we do so, and notwithstanding any other provisions of these Conditions, we will use reasonable endeavours to accommodate you on the next available SeaLink sailing at no additional cost but shall not otherwise have any liability to you.

4. Conditions of Carriage

4.1. Passengers travel at their own risk and (except to the extent required by law and as otherwise provided in these Conditions) SeaLink will not be responsible for any loss, damage, cost, expense or injury suffered by you or loss or damage to your property or any other person’s property (including, without limitation, in all cases, as a result of negligence). Without limiting the foregoing, the following conditions apply:

  1. SeaLink will not be liable for any loss, damage or delay caused by or arising from an event beyond the control of SeaLink, including but not limited to any act of God, fire, flood, cyclone, storm, earthquake, tsunami, inevitable accident, war, riot, insurrection or civil commotion, strike, lock-out, stoppage or restraint of labour, epidemic, pandemic, quarantine, or Government action or intervention, regardless of the cause and whether partial or general or any other event beyond SeaLink’s reasonable control.
  2. SeaLink does not warrant that services will be available at any particular time or at all. SeaLink is not liable to you or any other person:
    1. for any consequences arising from any variation or delay in the time of arrival or departure from any wharf or stop of any vessel;
    2. for any loss or damage because of a cancellation or any variation of the time of arrival or departure from any wharf or stop of any vessel;
    3. for damage to any of your property; or
    4. for the death of any passenger or other person or for injury, harm disease or damage to health, whether physical, mental or otherwise (including mental or nervous shock or distress) suffered by a passenger or other person.

4.2. You will indemnify SeaLink at all times against any loss, damage or cost suffered or incurred by SeaLink as a direct or indirect result of a breach by you of your obligations under these Conditions.

4.3. Any carriage of goods (including vehicles and baggage or other belongings on or within vehicles) is undertaken at "limited carrier's risk" in accordance with Part 5 Subpart 1 of the Contract and Commercial Law Act 2017 (Act). SeaLink's liability is limited to $2,000.00 in respect of each unit of goods lost or damaged or such other amount as specified under the Act from time to time.

4.4. SeaLink’s liability for loss or damage to property may be further limited if you fail to take steps to eliminate the risk of loss, damage or theft of your property. Please be mindful with your baggage and keep all valuable items with you at all times.

4.5. All claims for loss or damage must be received by SeaLink within 21 days of the relevant sailing.

4.6. SeaLink is not in any circumstances liable for any loss of profits, indirect or consequential loss or damage.

4.7. Passengers shall not remove, damage or interfere with any part of SeaLink property. Any person who interferes with, damages or causes damage to any SeaLink property shall be liable for the cost of the repair and reinstatement of that property together with any other losses, damage or expense incurred by SeaLink as a consequence.

4.8. SeaLink reserves the right to refuse to carry any person, and/or to remove from our vessels or terminals, including from any vehicle, any person, who is intoxicated, drugged, or behaving in a manner which is dangerous or offensive, or who is in SeaLink’s opinion unfit to travel, and who refuses to comply with any direction made by SeaLink.

Health and Safety

4.9. When on our vessels or at our terminals, you and each of your personnel, representatives, agents and subcontractors (whether direct or indirect) must comply with:

  1. all health and safety laws and regulations;
  2. our safety, security, operational, drug and alcohol and other requirements/policies, as advised by us from time to time; and
  3. any directions from our staff and crew.

4.10. We will comply with our obligations under the Health and Safety at Work Act 2015 and any regulations, codes of practice and relevant guidelines. Notwithstanding any other provision of these Conditions, we shall not be restricted in any way from (nor liable to you in any way as a result of) complying with any applicable health and safety requirements.

Dangerous Goods

4.11. SeaLink reserves the right to refuse carriage of and/or to remove from its vessels or terminals any dangerous goods that are in any way volatile in nature, offensive or which may cause harm to SeaLink passengers or crew.

4.12. The carriage of dangerous goods is regulated by the Maritime Transport Act 1994 and by Maritime Rules. Where you request SeaLink to carry any dangerous goods:

  1. they must be declared to SeaLink at the time of booking; and
  2. a dangerous goods form must be completed and handed in at check-in.

Failure to declare dangerous goods and/or complete a dangerous goods form may result in the cancellation of your ticket and a ban on future travel with SeaLink. (For further information and conditions see here).

4.13. On designated dangerous goods sailings, all drivers and passengers must vacate their vehicles and the vehicle deck for the duration of the sailing.

4.14. No bees or hives will be transported on a regular sailing at any time. All such movements must be at night or in the evening on an individual charter or a fuel run, where passengers are normally not present. This is to be arranged with SeaLink at the time of booking. The beekeeper and transporter driver must remain on board and monitor the load. Hives must be suitably covered with netting to prevent the bees from escaping. The beekeeper and transporter must provide SeaLink with a suitable emergency plan and medical provision acceptable to SeaLink in all respects, prior to sailing. SeaLink reserves the right to refuse carriage of bees or hives at any time and shipping is at the master's discretion.

Pets

4.15. Carriage of domestic animals is permitted but not in the café/food service area unless they are a registered disability assist dog. Animals must always be attended to and kept under the strict control of the accompanying passenger . SeaLink reserves the right to refuse carriage of any animal at any time.

4.16. Carriage of Disability Assist Dogs is permitted, provided the dog is registered and displaying its Ministry of Civil Defence tag.

4.17. Owners will be fully responsible for their pets and must abide by all legislation and bylaws relating to their pets and follow all crew directions. Failure to follow instructions will mean the domestic animal will not be allowed to travel.

4.18. The Hauraki Gulf is a controlled area with respect to the movement of animal pests* under the Auckland Regional Pest Strategy. The movement of pests into and out of, or from another place within the Gulf is prohibited. SeaLink supports the conservation of the Hauraki Gulf Islands and will advise the appropriate authority if any passenger or vehicle is seen to be carrying these animal pests.

*Animal pests include but are not limited to - possums, deer and feral goats, wallabies, mustelids, rabbits, ferrets, and stoats. For more information or clarification, please phone (09) 300 5900.

5. Insurance

5.1. We strongly recommend that you take out motor vehicle, personal and/or travel insurance to cover any unforeseen circumstances that may arise. Cancellation insurance is inexpensive and highly recommended as disrupted plans can prove costly. We recommend you contact your insurance provider who will assist you to choose the right cover.

5.2. SeaLink does not accept any liability for inadequate insurance or any failure by you to effect insurance on your own behalf.

6. Consumer Guarantees Act 1993 and Fair Trading Act 1986

6.1. Where you are engaged “in trade” and the services are supplied and acquired by you “in trade” SeaLink and you agree that the terms of the Consumer Guarantees Act 1993 shall not apply to the extent permitted by section 43 of that act.

6.2. Where you are engaged “in trade” and the services are supplied and acquired by you “in trade”, SeaLink and you agree that sections 9, 12A and 13 of the Fair Trading Act 1986 shall not apply and SeaLink shall have no liability for any misrepresentation or omission to the extent permitted by section 5D of that act.