Terms & Conditions - Rakino Island

Our full terms and conditions of travel

Please note: The below TCs are valid only uptil 6th June 2022. To view the new TCs starting from 6th June 2022 please click here.

These terms and conditions apply to all services by SeaLink Travel Group New Zealand Limited (SeaLink) for travel to and from Rakino Island. Please read these terms and conditions carefully before purchasing a ticket or boarding any SeaLink vessel. By purchasing a ticket or using our services in any way, you agree to be bound by these terms and conditions. Nothing in these terms and conditions is intended to limit your rights under the Consumer Guarantees Act 1993. SeaLink may vary these terms and conditions at any time by updating them.

1. General Conditions

1.1. All fares, timetables and vessels are subject to change or cancellation without notice, due to weather, marine or operational requirements. For current information call +64 9 300 5900. SeaLink will not be liable for any losses, liability, damages, costs or expenses incurred as a result of cancellation or delays.

1.2. All fares are in NZD$ and include Goods and Services Tax (15%).

1.3. All bookings are based on space availability and require full payment at the time of booking.

1.4. Every passenger must have a valid ticket or booking confirmation to travel. If a ticket is lost, stolen, defaced or mutilated, a replacement ticket must be purchased before a passenger can travel. SeaLink will not be responsible for any lost, stolen, defaced or mutilated passes, or any unused trips. A valid ticket must be presented for inspection at any time, if requested by any crew or staff.

1.5. Child ferry fares are valid for those 5-15 years inclusive. 0-4 years travel free of charge but for avoidance of doubt, must still have a valid ticket or booking confirmation to travel.

1.6. We strongly recommend that a parent or guardian accompany passengers under 14 years of age on all services. No child under 12 years of age may travel unaccompanied unless the parent or guardian has completed an 'Unaccompanied Minor Authorisation for Travel' form. SeaLink crew and staff have the right to refuse to carry any passenger they consider too young or not competent or fit to travel unaccompanied, or where they consider that it is not appropriate for an unaccompanied child to travel on a specific sailing. Parents or guardians are solely responsible for the behavior of children in their care or under their supervision. Under no circumstances is SeaLink responsible for the supervision or care of any child whether they are unaccompanied or travelling with their parent or guardian.

1.7. Seatbelts must be worn whilst boarding and disembarking the vessel in vehicles.

1.8. Bicycles are transported at the risk of the owner. Transport of bicycles is subject to availability of space. All bicycles must be safely stowed in the dedicated areas of the vessel, usually on the outdoor lower deck, bicycle racks where available or other available space after all passengers have boarded.

1.9. All passengers travelling to/from Rakino Island with or without vehicles should report a minimum of 60 minutes prior to departure. Due to loading requirements, boarding will close 30 minutes prior to departure. SeaLink reserves the right to deny boarding after this time.

1.10. All tickets (including open dated tickets) are valid for 1 calendar year from date of issue. After this date they are considered "Expired" and are Non-refundable and not valid for travel.

1.11. Smoking is not permitted inside any SeaLink vessels. In the case of Dangerous Goods sailings, smoking is not permitted anywhere inside and outside our vessels including decks.

2. Fare Types, Booking and Cancellation

2.1. Cheques and cash are not acceptable for payment.

2.2. Vehicle bookings are essential. Foot passenger bookings for peak travelling times (December, January & holiday weekends) and all Dangerous Goods sailings are essential. All other times of the year, bookings are recommended but not essential.

2.3. Expiry dates for tickets, special fares, grab one vouchers, special deals or vouchers (for gifts, prizes or general travel) will not be extended under any circumstances.

2.4. Cancellation fees: SeaLink reserves the right, in the event of a confirmed/paid booking being cancelled by a passenger, to charge a cancellation fee. Insurance is highly recommended. Cancellation fees apply to the total booking value and are as follows:

  1. Cancellation received more than 7 days prior to sailing -$10 or 10% of the fare whichever is greater.
  2. Cancellation received between 7 days and 24 hours prior to sailing - $10 or 20% of the fare whichever is greater.
  3. Cancellation received less than 24 hours prior to sailing - $10 or 50% of the fare whichever is greater.
  4. Failure to board – 100% of the fare.

2.5. Vehicles, types of vehicles and loading requirements:

  1. Pricing for vehicles is subject to the length of the vehicle. Standard vehicle pricing is detailed on our website www.sealink.co.nz or can be obtained by contacting our Sales Centre on (09) 300 5900. For vehicles longer than 5.5 metres a quote will need to be requested.
  2. Vehicles with low undercarriages must take care when driving onboard as SeaLink will not be responsible for any damage incurred during loading.
  3. On days with heavy loadings, you may be asked to vacate your vehicle immediately once onboard.

2.6. Unaccompanied vehicles or trailers can only travel on certain sailings and by prior arrangement which must be made by calling SeaLink on +64 9 300 5900. Loading and unloading fees apply per vehicle. Unaccompanied vehicle pricing is detailed on our website www.sealink.co.nz. Due to loading requirements, unaccompanied vehicles or trailers should be available for boarding no later than 60 minutes prior to departure. SeaLink reserves the right to deny boarding for any unaccompanied vehicle(s) or trailer(s) where a prior arrangement has not been made with us. All unaccompanied vehicles must be collected upon arrival at our terminals, except by prior arrangement with us. A fee of $50 may be charged for vehicles that are not collected promptly. SeaLink does not accept any liability for theft or damage to unaccompanied vehicles that have been unloaded at our terminals.

3. Service Standards

3.1. Except as expressly set out in these terms, we shall:

  1. provide a suitable vessel(s) for the you and assign to such vessels appropriate crew; and
  2. use all reasonable endeavours to ensure that at all times the vessels and operations comply with all legal obligations in respect of operation of a ferry service.

3.2. We reserve the right to:

  1. change our schedule of sailings at any time and without any prior notice;
  2. cancel any sailing without any notice; or
  3. refuse carriage of any person, vehicle, or any class of goods,

including, without limitation, due to health and safety, weather and/or availability of vessel or crew reasons. In the event we do so, we will use reasonable endeavours to accommodate you on the next appropriate sailing by us but shall not otherwise have any liability to you.

4. Conditions of Carriage

4.1. Passengers travel at their own risk and (to the extent permitted by law) SeaLink will not be  responsible for any loss, damage, cost, expense or injury suffered by you or loss or damage to your property or any other persons property (including, without limitation, in all cases, as a result of  negligence. Without limiting the foregoing, the following conditions apply:

  1. SeaLink will not be liable for any loss, damage or delay caused by or arising from an event beyond the control of SeaLink, including any act of God, inevitable accident, riot, civil commotion, strike, lock-out, stoppage or restraint of labour, regardless of the cause and whether partial or general.
  2. SeaLink does not warrant that services will be available at any particular time or at all. SeaLink is not liable to you or any other person:
  1. for any consequences arising from any variation or delay in the time of arrival or departure from any wharf or stop of any vessel;
  2. for any loss or damage as a result of a cancellation or any variation of the time of arrival or departure from any wharf or stop of any vessel;
  3. for damage to any of your property; or
  4. the death of any passenger or other person or for injury, harm disease or damage to health, whether physical, mental or otherwise (including mental or nervous shock or distress) suffered by a passenger or other person.

4.2. If there is contributory negligence on the part of a passenger or other person, SeaLink’s liability is subject to the law relating to contributory negligence.

4.3. You will indemnify SeaLink at all times against any loss, damage or cost suffered or incurred by SeaLink as a direct or indirect result of a breach by you of your obligations under these Terms and Conditions.

4.4. Any carriage of goods (including vehicles and belongings within vehicles) is deemed to be at "limited carrier's risk" in accordance with section 248 of the Contract and Commercial Law Act 2017 (Act). SeaLink's liability is capped to the value of $2,000.00 in respect of each unit of goods lost or damaged or such other amount as specified under the Act. SeaLink is not liable for the carriage of hand baggage, except as provided for by the Act.

4.5. We strongly recommend that you take out motor vehicle, personal or travel insurance to cover any unforeseen circumstances that may arise. SeaLink does not accept liability for inadequate insurance as well as your failure to effect insurance on your own behalf.

4.6. SeaLink’s liability for loss or damage to property may be further limited if you fail to take steps to eliminate the risk of loss, damage or theft of your property. All claims for loss or damage must be received by SeaLink within 21 days of the sailing in accordance with section 274 of the Act.

4.7. All luggage taken on-board is carried at the owner’s risk. SeaLink accepts no responsibility for any lost, stolen or damaged luggage. Please be mindful with your luggage and keep all valuable items with you at all times.

4.8. Passengers shall not remove, damage or interfere with any part of SeaLink property. Any traveller who interferes with, damages or causes damage to any SeaLink property shall be liable for the cost of the repair and reinstatement of that property together with any other losses, damage or expense SeaLink may have incurred.

4.9. SeaLink reserves the right to refuse to carry any person, or to seek to remove, or remove from the vehicle any traveller, who is intoxicated, drugged, or behaving in a manner which is dangerous or offensive to other travellers, and who refuses to comply with a reasonable request made by SeaLink under these circumstances.


Health and Safety

4.10. When on our vessels and at our depots or terminals, you and each of your personnel, representatives, agents and subcontractors (whether direct or indirect) must comply with:

  1. all health and safety laws and regulations;
  2. our safety, security, operational, drug and alcohol and other requirements/policies, as advised by us from time to time; and
  3. reasonable directions from our staff with regard to health and safety matters.

4.11. We will comply with our obligations under the Health and Safety at Work Act 2015 and any regulations, codes of practice and guidelines relevant to the industry. Notwithstanding any other provision of these terms, we shall not be restricted in any way from (nor liable to you in any way as a result of) complying with such health and safety requirements.

Dangerous Goods

4.12. SeaLink reserves the right to refuse to carry any person, or to seek to remove, or remove from the vehicle any traveller, who is carrying undeclared dangerous goods.

4.13. The carriage of dangerous goods is regulated by the Maritime Rules of Maritime New Zealand. Dangerous goods must be declared to SeaLink at the time of booking. If you are carrying any dangerous goods and your vehicle is travelling unaccompanied you are required to compile a Dangerous Goods Declaration (See Dangerous Goods form for limitations). This form will need to be handed in at check-in. SeaLink reserves the right to refuse carriage of any dangerous goods that are in any way volatile in nature, offensive or which may cause harm to SeaLink passengers or crew.

4.14. On designated Dangerous Goods (DG) sailings, all drivers and passengers are required to vacate their vehicles and vehicle deck for the duration of the sailing.

4.15. No bees or hives are to be transported on a regular sailing at any time. All such movements must be at night or in the evening on an individual charter or a fuel run, where passengers are normally not present. This is to be arranged with SeaLink. The bee keeper and transporter is required to remain on board and monitor the load. The hive must be suitably covered with netting to prevent the bees from escaping. The bee keeper and transporter must agree with SeaLink on a suitable emergency plan and medical provision prior to sailing. SeaLink reserves the right to refuse carriage of bees or hives at any time and shipping is at the master's discretion.


4.16. Carriage of domestic animals is permitted but not in the passenger cabin unless they are confined in an acceptable cage (which must be placed on the floor, not seats or tables) and be under the control of the owner. Animals must be attended to and kept under the strict control of the accompanying passenger at all times. SeaLink reserves the right to refuse carriage of any animal at any time.

4.17. Carriage of Disability Assist Dogs is permitted, at the discretion of the vessel’s master or crew.

4.18. Owners will be fully responsible for their pets and must abide by all legislation and bylaws relating to their pets, and crew directions. Failure to follow instructions will mean the domestic animal will not be allowed to travel.

4.19. The Hauraki Gulf is a controlled area with respect to the movement of animal pests* under the Biosecurity Act 1993. The movement of pests into and out of, or from another place within the Gulf is prohibited. SeaLink supports the conservation of the Hauraki Gulf Islands and will advise the appropriate authority if any passenger or vehicle is seen to be carrying these animal pests.

*Animal pests include - possums, deer and feral goats, wallabies, mustelids, rabbits, ferrets and stoats.

For more information or clarification, please phone 0800 SEALINK (0800 732 546).

5. General Conditions and Insurance

5.1. Timetables, fares and vessels are subject to change or cancellation without notice due to weather,  marine or operational requirements. To check your departure - please call 0800 SEALINK (0800 732 546).

5.2. All services provided are subject to the conditions of the principal providers and no responsibility is accepted by SeaLink for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions.

5.3. Cancellation Insurance is inexpensive and highly recommended as disrupted holiday plans can prove costly. We recommend you contact your insurance provider who will assist you to choose the right cover.