Terms & Conditions - Pine Harbour

Our full terms and conditions of travel

These terms and conditions apply to all services by SeaLink Pine Harbour Limited (SeaLink) for travel to and from Pine Harbour.  Please read these terms and conditions carefully before purchasing a ticket or boarding any SeaLink vessel.  By purchasing a ticket or using our services in any way, you agree to be bound by these terms and conditions. Nothing in these terms and conditions is intended to limit your rights under the Consumer Guarantees Act 1993.  SeaLink may vary these terms and conditions at any time by updating them.

1. General Conditions

1.1 All fares, timetables and vessels are subject to change or cancellation without notice, due to weather, marine or operational requirements. For current information call +64 9 300 5900. SeaLink will not be liable for any losses, liability, damages, costs or expenses incurred as a result of cancellation or delays.

1.2 SeaLink does not offer services to/from Pine Harbour on weekends or public holidays.

1.3 All fares are in NZD$ and include Goods and Services Tax (15%).

1.4 Cheques are not acceptable for payment.

1.5 Two pieces of carry-on baggage may be carried by each passenger free of charge.

1.6 Every passenger must either have a valid ticket or an AT HOP card (which each passenger is required to “tag on” and “tag off” with at the machines provided at each terminal) to travel. If a ticket is lost, stolen, defaced or mutilated, a replacement ticket must be purchased before a passenger can travel. A valid ticket must be presented for inspection at any time, if requested by any crew or staff.

1.7 In the case of cash fares, these must be purchased onboard from a SeaLink crew member.

1.8 Child ferry fares are valid for those 5-15 years inclusive. 0-4 years travel free of charge.

1.9 Parents or guardians are solely responsible for the behavior of children in their care or under their supervision.  Under no circumstances is SeaLink responsible for the supervision or care of any child whether they are unaccompanied or travelling with their parent or guardian. We strongly recommend that a parent or guardian accompany passengers under 14 years of age on all services.

1.10 SeaLink may in its discretion accept payment of fares by way of alternative methods, such as electronic smartcards, including the AT HOP card (and these terms and conditions will apply to those alternative methods).Acceptance of any alternative method of payment will be subject at all times to the relevant issuer’s terms and conditions. Terms of use for AT HOP cards are available at https://at.govt.nz/athop.  

1.11 Secondary school students travelling in school uniform or with a valid school ID card may travel on a child fare.

1.12 Tertiary fares are only available on an AT HOP card with the appropriate concession loaded onto it. See https://at.govt.nz/athop for more information. SeaLink may ask for tertiary ID at any time

1.13 Passengers who hold a Total Mobility AT HOP card may travel in accordance with the applicable Auckland Transport conditions (upon presentation of such card).

1.14 Senior fares are valid for those 65 years and over who hold appropriate senior citizen identification. Identification may be requested.

1.15 SuperGold Card holders must purchase a Gold AT HOP Card and are subject to SuperGold conditions of use.  SuperGold Card holders can travel free after 9am Monday to Friday (if you are travelling before 9am the standard SeaLink Adult fare applies).   SuperGold Card holders are required to use a Gold AT HOP card to tag on and off when boarding and disembarking our vessels, and may be asked to present their SuperGold entitlement card issued by Ministry of Social Development upon request.  

1.16 Bicycles are transported at the risk of the owner. Transport of bicycles is subject to availability of space. All bicycles must be safely stowed in the dedicated areas of the vessel on the outdoor deck, after all passengers have boarded.

1.17 All passengers travelling to/from Pine Harbour should report 15 minutes prior to departure.  Boarding will close 2 minutes prior to departure.  SeaLink reserves the right to deny boarding after this time.

1.18 Smoking is not permitted inside and outside any SeaLink vessels from/to Pine Harbour.

2. Service Standards

2.1 Except as expressly set out in these terms, we shall:

  1. provide a suitable vessel(s) for the you and assign to such vessels appropriate crew; and
  2. use all reasonable endeavours to ensure that at all times the vessels and operations comply with all legal obligations in respect of operation of a ferry service.

2.2 We reserve the right to:

  1. change our schedule of sailings at any time and without any prior notice;
  2. cancel any sailing without any notice; or
  3. the vessel Master has the right to refuse carriage of any person or any class of good

including, without limitation, due to health and safety, weather and/or availability of vessel or crew reasons.In the event that we cancel any particular sailing, we will use reasonable endeavours to provide alternative transport or accommodate you on the next appropriate sailing by us but shall not otherwise have any liability to you.

3. Conditions of Carriage

3.1 Passengers travel at their own risk and (to the extent permitted by law) SeaLink will not be responsible for any loss, damage, cost, expense or injury suffered by you or loss or damage to your property or any other persons property (including, without limitation, in all cases, as a result of negligence).  Without limiting the foregoing, the following conditions apply

  1. SeaLink will not be liable for any loss, damage or delay caused by or arising from an event beyond the control of SeaLink, including any act of God, inevitable accident, riot, civil commotion, strike, lock-out, stoppage or restraint of labour, regardless of the cause and whether partial or general.
  2. SeaLink does not warrant that services will be available at any particular time or at all.  SeaLink is not liable to you or any other person:
    1. for any consequences arising from any variation or delay in the time of 
    2. arrival or departure from any wharf or stop of any vessel;
    3. for any loss or damage as a result of a cancellation or any variation of the time of arrival or departure from any wharf or stop of any vessel;
    4. for damage to any of your property; or
    5. the death of any passenger or other person or for injury, harm disease or damage to health, whether physical, mental or otherwise (including mental or nervous shock or distress) suffered by a passenger or other person.

3.2 If there is contributory negligence on the part of a passenger or other person, SeaLink’s liability is subject to the law relating to contributory negligence.

3.3 You will indemnify SeaLink at all times against any loss, damage or cost suffered or incurred by SeaLink as a direct or indirect result of a breach by you of your obligations under these Terms and Conditions.

3.4 The Carriage of Goods Act 1979 applies to freight luggage where a separate fee has been charged for its carriage specifically.  Such freight luggage is carried at "limited carrier's risk". SeaLink's liability is capped to the value of $2,000.00 in respect of each unit of goods lost or damaged or such other amount as specified under the Carriage of Goods Act 1979.

3.5 SeaLink’s liability for loss or damage to property may be further limited if you fail to take steps to eliminate the risk of loss, damage or theft of your property.  All claims for loss or damage must be received by SeaLink within 21 days of the sailing in accordance with section 18 of the Carriage of Goods Act 1979.

3.6 All luggage taken on-board is carried at the owner’s risk.  SeaLink accepts no responsibility for any lost, stolen or damaged luggage. In case of lost luggage, passengers can contact SeaLink: 09 300 5900

3.7 Passengers shall not remove, damage or interfere with any part of SeaLink property. Any traveller who interferes with, damages or causes damage to any SeaLink property shall be liable for the cost of the repair and reinstatement of that property together with any other losses, damage or expense SeaLink may have incurred.

3.8 SeaLink reserves the right to refuse to carry any person, or to seek to remove any person, who is intoxicated, drugged, or behaving in a manner which is dangerous or offensive to other travellers, and who refuses to comply with a reasonable request made by SeaLink under these circumstances.

Dangerous Goods

3.9 No dangerous goods (including small LPG bottles, petrol, paint and batteries) can be brought on to any SeaLink vessel travelling to or from Pine Harbour.


3.10 Carriage of domestic animals is permitted but not in the passenger cabin unless they are confined in an acceptable cage (which must be placed on the floor, not seats or tables) and be under the control of the owner.  Animals must be attended to and kept under the strict control of the accompanying passenger at all times. Dogs must be kept on a lead at all times.  SeaLink reserves the right to refuse carriage of any animal at any time.

3.11 Carriage of Disability Assist Dogs is permitted.

3.12 Owners will be fully responsible for their pets and must abide by all legislation and bylaws relating to their pets, and crew directions.  Failure to follow instructions will mean the domestic animal will not be allowed to travel.

3.13 The Hauraki Gulf is a controlled area with respect to the movement of animal pests* under the Biosecurity Act 1993. The movement of pests into and out of, or from another place within the Gulf is prohibited. SeaLink supports the conservation of the Hauraki Gulf Islands and will advise the appropriate authority if any passenger is seen to be carrying these animal pests.

*Animal pests include - possums, deer and feral goats, wallabies, mustelids, rabbits, ferrets and stoats

For more information or clarification, please phone (0800) SEALINK (0800 732546).

4. General Conditions

4.1 All services provided are subject to the conditions of the principal providers and no responsibility is accepted by SeaLink for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions.