Waiheke Island

1. General Conditions

1.1 All fares, timetables and vessels are subject to change or cancellation without notice, due to weather, marine or operational requirements.  For current information call +64 9 300 5900.

1.2 All fares are in NZD$ and include GST (15%).

All bookings are based on space availability and require payment at time of booking. 

1.3 All bookings are based on space availability and require payment at time of booking. 

1.4 Child ferry fares are valid for those 5-15 years inclusive. 0-4 years travel free of charge. 

1.5 Passengers under 14 years old or those regarded as too young (or not fit to travel alone) must be accompanied by a responsible person at least 14 years or older. We may require the parent/guardian to complete an 'Unaccompanied Minor Application for Travel' form before travel will be allowed. Children under 12 years of age may not travel unaccompanied unless an authorisation form is completed. *Please note that some sailing times may not be available to unaccompanied minors.

1.6 Student fares are valid for those who hold appropriate student identification. Identification may be requested at check-in.

1.7 SuperGold Cardholders must purchase a Gold AT HOP Card and ‘tag on and tag off’ at each terminal in order to receive free travel (valid after 9am Monday – Friday, and anytime on Saturday, Sunday or Public Holidays). The standard fare for a vehicle must be paid. If you are the driver of a vehicle, or if you are travelling before 9am weekdays, the standard SeaLink Senior fare applies to those 65 years of age and over with appropriate ID.

1.8 Please note seatbelts must be worn whilst boarding and disembarking the vessel.

1.9 There is no hand luggage restriction for Waiheke Island.

1.10 All passengers and cars travelling to/from Waiheke Island should report 30 minutes prior to departure. Due to loading requirements, SeaLink reserves the right to load standby vehicles or deny boarding after this time.

1.11 Lost tickets will not be reissued. Should a ticket be lost, a new ticket will need to be purchased.

1.12 We strongly recommend you take out travel insurance to cover unforeseen circumstances. 

1.13 All tickets are valid for one calendar year from the date of issue. Expired tickets are not valid for travel.

2. Fare types, booking and cancellation conditions and insurance

2.1 Cheques are not acceptable for payment.

2.2 Vehicle bookings are essential. Foot passenger bookings for peak travelling times (December, January & holiday weekends) and all Dangerous Goods sailings essential. All other times of the year, bookings are recommended but not essential.

2.3 Expiry dates for tickets, special fares, grab one vouchers, special deals or vouchers (for gifts, prizes or general travel) will not be extended under any circumstances.

2.4 Cancellation fees: SeaLink reserves the right, in the event of a confirmed/paid booking being cancelled by a passenger, to charge a cancellation fee. Insurance is highly recommended. Cancellation fees apply to the total booking value and are as follows:

Ferry Travel Only

  • Cancellation received more than 7 days prior to sailing - $10 or 10% of the fare whichever is greater.
  • Cancellation received between 7 days and 24 hours prior to sailing - $10 or 20% of the fare whichever is greater.
  • Cancellation received less than 24 hours prior to sailing - $10 or 50% of the fare whichever is greater.
  • Failure to board – 100% of the fare.

2.5 Monthly Pass

  • Unlimited passenger travel for a calendar month.
  • Travel is only available for the person pictured on the pass.
  • Not available for use with any other offer.
  • Passes are non refundable and non transferable once purchased.
  • Passes issued to children under 12 years of age are subject to an unaccompanied minor authorisation.
  • A pass is deemed invalid if damaged.
  • A pass is deemed invalid if fraudulently used.
  • Passes must be presented to the crew in order to board the vessel.

2.6 10 Trip Passenger Pass

  • The 10 trip pass is valid for 10 one way non consecutive trips.
  • Pass is non-refundable and is valid for 12 months from the date of issue.
  • Not available for use with any other offer.
  • Lost passes will not be reissued. Should a pass be lost a new pass will need to be purchased.
  • A maximum of 3 clips are allowed at any one time.
  • A pass is deemed invalid if damaged.

2.7 30 Trip Passenger Pass

  • The 30 trip pass is valid for 30 one way non consecutive trips.
  • Pass is non-refundable and must be used within one calendar year.
  • Not available for use with any other offer.
  • Lost passes will not be reissued. Should a pass be lost a new pass will need to be purchased.
  • A maximum of 3 clips are allowed at any one time.
  • A pass is deemed invalid if damaged.

2.8 10 Trip Vehicle Pass

  • The 10 trip vehicle pass is valid for 10 one way non consecutive trips.
  • The car pass is valid for a standard size car, ute or van up to 5.5 metres.
  • Pass is non-refundable and must be used within one calendar year.
  • Lost passes will not be reissued. Should a pass be lost a new pass will need to be purchased.
  • A pass is deemed invalid if damaged.

2.9 Monthly vehicle and driver pass

  • Passes may only be used by the pass-holder depicted on the pass.
  • Passes are non transferable and non refundable.
  • Pass is valid for the month stated
  • Not available for use with any other offers.
  • Pass may be used as many times within the month as the holder wishes.
  • Pass owner may drive any vehicle but it must be a non commercial car and no longer than 5.5 metres in length.
  • Pass will be deemed invalid if damaged.

2.10 Family Pass

  • Family Passes are available for 1 adult and up to 3 children or 2 adults and up to 3 children. Children ages are 5-15 years inclusive.

2.11 Group Travel - for group bookings (10+ people) a deposit of 20% is required. Full details of our Terms and Conditions for group travel will be supplied along with our quote.

2.12 Discount vouchers: BookMe - please refer to the bookme.co.nz website for terms and conditions. A-Z Guide - discount applies to full standard fares, not available to use on concession passes, multi fares or Super Saver Fares. A-Z Guide vouchers are only available to be used for travel up to and completed by 31 October 2017. 

2.13 Vehicles, types of vehicles and loading requirements

  • Pricing for vehicles is subject to the length of the vehicle. Standard vehicle pricing is detailed on our website www.sealink.co.nz or can be obtained by contacting our Sales Centre on (09) 300 5900. For vehicles longer than 5.5 metres a quote will need to be requested.
  • Vehicles with low undercarriages must take care when driving on board as SeaLink will not be responsible for any damage incurred during loading.
  • On days with heavy loadings you may be asked to vacate your car immediately once onboard.

3. Conditions of Carriage

3.1 For the purposes for the Carriage of Goods Act 1979, any goods including vehicles and belongings within the vehicle are carried at "limited carrier's risk". SeaLink will only be liable for any damage or loss to any goods up to the value of $2,000.00. Passengers are advised to insure any goods of a value of more than $2,000.00.

3.2 SeaLink shall not be liable for any loss or damage caused to any vehicle and any belongings within the vehicle if such loss or damage resulted from inherent vice, seizure under a legal process, or saving or attempting to save a life or property in peril.

3.3 SeaLink shall not be liable for any loss or damage caused to your luggage or personal belongings while on board any SeaLink services.

3.4 SeaLink accepts no responsibility for any parcel, package, luggage or other goods placed or left on any SeaLink services.

3.5 Travellers shall not remove, damage or interfere with any part of SeaLink property.

3.6 Any traveller who interferes with, damages or causes damage to any SeaLink property shall be liable for the cost of the repair and reinstatement of that property together with any other losses, damage or expense SeaLink may have incurred.

3.7 SeaLink has the right to refuse to carry any person, or to seek to remove, or remove from the vehicle any traveller, who is carrying dangerous goods, is intoxicated, drugged, or behaving in a manner which is dangerous or offensive to other travellers, and who refuses to comply with a reasonable request made by SeaLink under these circumstances.

3.8 Dangerous Goods must be declared to SeaLink prior to boarding. SeaLink reserves the right to refuse carriage of any dangerous goods that are in any way volatile in nature, offensive or likely to cause harm to SeaLink passengers or crew.

3.9 No bees or hives are to be transported on a regular sailing at any time. All such movements must be at night or in the evening on an individual charter or a fuel run, where passengers are normally not present. This is to be arranged with SeaLink. The bee keeper and transporter is required to remain on board and monitor the load. The hive must be suitably covered with netting to prevent the bees from escaping. The bee keeper and transporter must agree with SeaLink on a suitable emergency plan and medical provision prior to sailing. SeaLink reserves the right to refuse carriage of bees or hives at any time and shipping is at the master’s discretion.

3.10 Carriage of domestic animals is permitted but not in the passenger cabin unless they are confined in an acceptable cage. Animals must be attended to and kept under the strict control of the accompanying passenger at all times. Dogs must be kept on a lead. SeaLink reserves the right to refuse carriage of any animal at any time.

The Hauraki Gulf is a controlled area with respect to the movement of animal pests* under the Biosecurity Act 1993. The movement of pests into and out of, or from another place within the Gulf is prohibited. SeaLink supports the conservation of the Hauraki Gulf Islands and will advise the appropriate authority if any passenger or vehicle is seen to be carrying these animal pests.

*Animal pests include - possums, deer and feral goats, wallabies, mustelids, rabbits, ferrets and stoats.

For more information or clarification, please phone (0800) SEALINK (0800 732546)

Accommodation (BookIt Reservations System Terms & Conditions)

4. General Conditions and Insurance

4.1 Timetables, fares and vessels are subject to change or cancellation without notice due to weather, marine or operational requirements. To check your departure - please call 0800 SEALINK (0800 732 546)

4.2 All services provided are subject to the conditions of the principal providers and no responsibility is accepted by SeaLink for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions.

4.3 Cancellation Insurance is inexpensive and highly recommended as disrupted holiday plans can prove costly. We recommend you contact your insurance provider who will assist you to choose the right cover.

4.4 Accommodation booked via this website is using the Bookit.co.nz reservations system. All terms and conditions of bookings are that of BookIt. In the event that the accommodation confirmed on the SeaLink website is unable to be provided by the supplier, SeaLink will not be responsible for costs incurred or pricing differentials and for this reason Cancellation Insurance is recommended. 

5. Amendments and Cancellations - BookIt Reservations System

  • Cancellation policies are specific to each supplier and are detailed on the payment confirmation page prior to final booking confirmation.
  • A non-refundable fee of NZ20.00 applies to all cancellations regardless of the supplier’s cancellation policy.
  • Where you are entitled to a refund, the refund will be made to the same credit card that you used to confirm the booking.
  • For amendments of bookings, additional charges, or a refund, may apply depending on the nature of the booking amendment.
  • If you make a booking using a discount code, you will not be able to use that discount code on any subsequent booking amendment. Amendments will be made using the normal price of the product being amended.

6. No Shows - BookIt Reservations System

No refunds or credits will be provided if you fail to advise any amendments to the booking or fail to report at the venue of the operator with the appropriate vouchers issued for that booking on the day and/or time booked.