Changing bookings

We realise that sometimes even the best made travel plans can come unstuck. For this reason, we like to be as flexible as we can when it comes to changing your ferry booking.

Changes can be made at any time prior to check-in for your scheduled sailing.

To change your sailing (within 24hours), simply contact our Customer Service Team by visiting one of our terminals or calling (09) 3005900 or 0800 SEALINK (0800 732 546) and the team will advise you of alternatives. With more time before your scheduled sailing you could check the availability on our website and email us with your booking reference and preference of times so we can amend your booking. By checking availability first and advising us of your preference, it'll speed up our response.

If you're travelling on one of our standard fares you have full flexibility of times. If you're travelling on one of our Super Saver fares you can change to another Super Saver sailing time or upgrade to our standard fares.

Good service. Also, great customer service in rebooking us for the following day when our flight into Auckland was delayed. M. Braithwaite

Adding or removing passenger bookings

If you wish to add other foot passengers to your booking you can arrange this online for the same times as your current booking.  However, if you need to reduce the number of passengers booked you'll need to talk to our Customer Service Team via email or by calling (09) 3005900 or 0800 SEALINK (0800 732 546).

Changing vehicle size or height

You can change your sailing at any time prior to check-in subject to availability. We do not require your vehicle number plate just the correct length (standard vehicle is up to 5.5metres) and correct height.

So long as we have the correct length of your vehicle, trailer and any overhang or truck weight and length we can change your booking and ensure we have made your booking for the appropriate deck space. This avoids any issues when you check in.

Checking my sailing is on time

We do like to keep to our sailing schedule however sometimes conditions outside of our control do interfere.  If there are weather or tide disruptions, we'll notify you and these issues will be posted on our website's travel alerts page.

Cancelling a vehicle or passenger booking

If for some reason you find that you do not require your booking (within 24hours), simply contact our Customer Service Team by calling (09) 3005900 or 0800 SEALINK (0800 732 546).

With more time before your scheduled sailing you could also email with your name and booking reference in the subject line. Let us know if you're happy to keep the money in credit for future travel (up to 12 months) in which case no cancellation fees will apply. The credit will simply be recorded against your booking reference number.

Refunds

Alternatively, if you're not planning to travel with us in future our team will check what cancellation fees apply to your booking. Our terms and conditions have all the details on cancellation fees. We will do our best to process your refund quickly if that is what you decide to do.

Please note: To process refunds we'll need to contact you first for your bank account details if you have paid by cash, EFTPOS or direct deposit.

Plan your journey

Waiheke Timetable Anzac Day 25 April

Anzac Day 

Waiheke sailings on Anzac day will be following the usual Wednesday timetable with a couple of changes below:

The 5am from Half Moon Bay and 6am from Waiheke Island have been cancelled 

An additional 11am from Half Moon Bay and 12pm from Waiheke Island have been scheduled. 

Thanks 

- The SeaLink Team

Updated:11 April 2018
Gold AT HOP card Waiheke Travel

Travelling to Waiheke Island as a foot passenger on your Gold AT HOP card from Half Moon Bay or Wynyard Quarter? Book in advance to avoid disappointment.

Please remember it is IMPORTANT that you 'tag on' when boarding and 'tag off' on arrival at your destination.

More information. Thanks in advance - The SeaLink Team

Updated:31 January 2018
Ferry check-in times

Waiheke Island & Great Barrier Island 

  • Check-in 30 minutes prior to departure to or from Waiheke Island
  • Check-in 60 minutes prior to departure to or from Great Barrier Island

Please note: To get everyone loaded and ensure the ferry departs on time, we can’t guarantee passage if you’re running late; your spot may then be allocated to one of the standby vehicles.

- The SeaLink Team

Updated:23 August 2017