Terms and Conditions

Waiheke Island

1. General Conditions

All timetables and vessels are subject to change or cancellation without notice, due to weather, marine or operational requirements. For current information call +64 9 300 5900.

1.2 All fares are in NZD$ and include GST (15%).

Certain fare types are based on space availability and require prepayment. Our sales team will advise you of these at the time of booking.

1.4 Child ferry fares are valid for those 5-15 years inclusive. O-4 years travel free of charge. Children under 12 years of age may not travel unaccompanied unless an authorisation form is completed.

1.5 Student fares are valid for those who hold appropriate student identification. Identification may be requested at check in.

1.6With the exception of the driver, seniors holding a SuperGold Card may travel for free after 9am Monday – Friday and any time on Saturday, Sunday or public holidays. Only one–way tickets will be issued and the SuperGold Card MUST be presented for each sector of travel. The full fare for a car must be paid. If you are the driver of a vehicle or if you are travelling before 9am, the standard SeaLink Senior fare applies to:

Those 60 years of age and over with appropriate ID
Those 55 years of age and over who hold a "Seniors Card"

1.7 Please note seatbelts must be worn whilst boarding and disembarking the vessel.

1.8 There is no hand luggage restriction for Waiheke Island.

1.9 All passengers and cars travelling to/from Waiheke Island should report 30 minutes prior to departure. Due to loading requirements SeaLink reserves the right to load standby vehicles or deny boarding after this time.

1.10Lost tickets will not be reissued. Should a ticket be lost, a new ticket will need to be purchased.

1.11 We strongly recommend you take out travel insurance to cover unforeseen circumstances.

1.12All tickets are valid for one calendar year from the date of issue. Expired tickets are not valid for travel.

2. Fare types, booking and cancellation conditions and insurance

2.1 Cheques are not acceptable for payment.

2.2 Vehicle bookings are essential. Foot passenger bookings are not essential but recommended.

2.3 Cancellation fees: SeaLink reserves the right, in the event of a confirmed/paid booking being cancelled by a passenger, to charge a cancellation fee. Insurance is highly recommended. Cancellation fees apply to the total booking value and are as follows:

Ferry Travel Only

Cancellation received more than 7 days prior to sailing - $10 or 10% of the fare whichever is greater.
Cancellation received between 7 days and 24 hours prior to sailing - $10 or 20% of the fare whichever is greater.
Cancellation received less than 24 hours prior to sailing - $10 or 50% of the fare whichever is greater.
Failure to board – 100% of the fare.

2.4 Monthly Pass

Unlimited passenger travel for a calendar month.
Travel is only available for the person pictured on the pass.
Not available for use with any other offer.
Passes are non refundable and non transferable once purchased.
Passes issued to children under 12 years of age are subject to an unaccompanied minor authorisation.
A pass is deemed invalid if damaged.
A pass is deemed invalid if fraudulently used.
Passes must be presented to the crew in order to board the vessel.

2.5 10 Trip Passenger Pass

The 10 trip pass is valid for 10 one way non consecutive trips.
Pass is non-refundable and must be used within one calendar year from the date of issue.
Not available for use with any other offer.
Lost passes will not be reissued. Should a pass be lost a new pass will need to be purchased.
A maximum of 3 clips are allowed at any one time.
A pass is deemed invalid if damaged.

2.6 30 Trip Passenger Pass

The 30 trip pass is valid for 30 one way non consecutive trips.
Pass is non-refundable and must be used within one calendar year.
Not available for use with any other offer.
Lost passes will not be reissued. Should a pass be lost a new pass will need to be purchased.
A maximum of 3 clips are allowed at any one time.
A pass is deemed invalid if damaged.

2.7 10 Trip Vehicle Pass

The 10 trip vehicle pass is valid for 10 one way non consecutive trips.
The car pass is valid for a standard size car, ute or van up to 5.5 metres.
Pass is non-refundable and must be used within one calendar year.
Lost passes will not be reissued. Should a pass be lost a new pass will need to be purchased.
A pass is deemed invalid if damaged.

2.8 Monthly vehicle and driver pass

Passes may only be used by the pass-holder depicted on the pass.
Passes are non transferable and non refundable.
Pass is valid for the month stated
Not available for use with any other offers.
Pass may be used as many times within the month as the holder wishes.
Pass owner may drive any vehicle but it must be a non commercial car and no longer than 5.5 metres in length.
Pass will be deemed invalid if damaged.

2.9 Family Pass

Family Passes are available for 1 adult and up to 3 children or 2 adults and up to 3 children. Children ages are 5-15 years inclusive.

2.10 Vehicles, types of vehicles and loading requirements

Pricing for vehicles is subject to the length of the vehicle. Standard vehicle pricing is detailed on our website www.sealink.co.nz or can be obtained by contacting our Sales Centre on (09) 300 5900. For vehicles longer than 5.5 metres a quote will need to be requested.
Vehicles with low undercarriages must take care when driving on board as SeaLink will not be responsible for any damage incurred during loading.
On days with heavy loadings you may be asked to vacate your vehicle immediately once onboard.
Vehicles booked to travel on holiday weekends or between 24th December and 6th January must be paid for at the time of making the reservation.

3. Conditions of Carriage

3.1 For the purposes for the Carriage of Goods Act 1979, any goods including vehicles and belongings within the vehicle are carried at "limited carrier's risk". SeaLink will only be liable for any damage or loss to any goods up to the value of $1,500.00. Passengers are advised to insure any goods of a value of more than $1,500.00.

3.2 SeaLink shall not be liable for any loss or damage caused to any vehicle and any belongings within the vehicle if such loss or damage resulted from inherent vice, seizure under a legal process, or saving or attempting to save a life or property in peril.

3.3 SeaLink shall not be liable for any loss or damage caused to your luggage or personal belongings while on board any SeaLink services.

3.4 SeaLink accepts no responsibility for any parcel, package, luggage or other goods placed or left on any SeaLink services.

3.5 Travellers shall not remove, damage or interfere with any part of SeaLink property.

3.6 Any traveller who interferes with, damages or causes damage to any SeaLink property shall be liable for the cost of the repair and reinstatement of that property together with any other losses, damage or expense SeaLink may have incurred.

3.7 SeaLink has the right to refuse to carry any person, or to seek to remove, or remove from the vehicle any traveller, who is carrying dangerous goods, is intoxicated, drugged, or behaving in a manner which is dangerous or offensive to other travellers, and who refuses to comply with a reasonable request made by SeaLink under these circumstances.

3.8 Dangerous Goods must be declared to SeaLink prior to boarding. SeaLink reserves the right to refuse carriage of any dangerous goods that are in any way volatile in nature, offensive or likely to cause harm to SeaLink passengers or crew.

3.9 Carriage of domestic animals is permitted but not in the passenger cabin unless they are confined in an acceptable cage. Animals must be attended to and kept under the strict control of the accompanying passenger at all times. Dogs must be kept on a lead. SeaLink reserves the right to refuse carriage of any animal at any time.

The Hauraki Gulf is a controlled area with respect to the movement of animal pests* under the Biosecurity Act 1993. The movement of pests into and out of, or from another place within the Gulf is prohibited. SeaLink supports the conservation of the Hauraki Gulf Islands and will advise the appropriate authority if any passenger or vehicle is seen to be carrying these animal pests.

*Animal pests include: possums, deer and feral goats, wallabies, mustelids, rabbits, ferrets and stoats.

For more information or clarification, please phone (0800) SEALINK (0800 732546)

Great Barrier Island

1. General Conditions

1.1 All timetables and vessels are subject to change or cancellation without notice, due to weather, marine or operational requirements. For current information call +64 9 300 5900.

1.2 All fares are in NZD$ and include GST (15%).

1.3Certain fare types are based on space availability and require prepayment. Our sales staff will advise you of these at the time of booking.

1.4 Child ferry fares are valid for those 5-15 years inclusive. O-4 years travel free of charge. Children under 12 years of age may not travel unaccompanied unless an authorisation form is completed.

1.5 Student fares are valid for those who hold appropriate student identification. Identification may be requested at check in.

1.6 Senior fares are valid for those 60 years and over who hold appropriate Senior Citizen identification and those 55 years and over holding a valid Seniors Card. Identification may be requested at check in.

1.7 Please note seatbelts must be worn whilst boarding and disembarking the vessel.

1.8 Luggage allowance: 2 pieces per person. Additional luggage $20 per piece. Surfboards and bikes $20 return. Kayaks $60 return. Dogs $20 return, refer to our website for more info on taking pets to the island www.sealink.co.nz

1.9All passengers travelling to / from Great Barrier Island with or without vehicles should report prior to departure as follows: WITH vehicles - 60 minutes prior; WITHOUT vehicles - 30 minutes prior. Due to loading requirements boarding will close 15 minutes prior to departure. SeaLink reserves the right to deny boarding after this time.

1.10 Lost tickets will not be reissued. Should a ticket be lost a new ticket will need to be purchased.

1.11 We strongly recommend you take out travel insurance to cover unforeseen circumstances.

1.12All tickets are valid for one calendar year from the date of issue. Expired tickets are not valid for travel.

2. Fare types, booking and cancellation conditions and insurance

2.1 Cheques are not acceptable for payment.

2.2 Bookings are essential.

Ferry Travel Only

Cancellation received more than 7 days prior to sailing - $10 or 10% of the fare whichever is greater
Cancellation received between 7 days and 24 hours prior to sailing - $10 or 20% of the fare whichever is greater
Cancellation received less than 24 hours prior to sailing - $10 or 50% of the fare whichever is greater
Failure to board – 100% of the fare

2.4 10 Trip Pass

The 10 trip pass is valid for 10 one way non consecutive trips.
Pass is non-refundable and must be used within one calendar year.
Not available for use with any other offer
Lost passes will not be reissued. Should a pass be lost a new pass will need to be purchased
A maximum of 3 clips are allowed at any one time
A pass is deemed invalid if damaged.

2.5 10 Trip Vehicle Passes

The 10 trip vehicle pass is valid for 10 one way non consecutive trips
The car pass is valid for a standard size car, van or ute up to 5.5 metres.
The truck and trailer passes are valid for vehicles of the length specified on the pass
A maximum of 3 clips are allowed at any one time
Pass is non-refundable and must be used within one calendar year from the date of issue
Lost passes will not be reissued. Should a pass be lost a new pass will need to be purchased
A pass is deemed invalid if damaged

2.6 Family Passes

Family Passes are available for 1 adult and up to 3 children or 2 adults and up to 3 children. Children ages are 5-15 years inclusive.

2.7 Vehicles, types of vehicles and loading requirements

Pricing for vehicles is subject to the length of the vehicle. Standard vehicle pricing is detailed on our website www.sealink.co.nz or can be obtained by contacting our Sales Centre on (09) 300 5900. For vehicles longer than 5.5 metres a quote will need to be requested.
Vehicles with low undercarriages must take care when driving onboard as SeaLink will not be responsible for any damage incurred during loading.
On days with heavy loadings, you may be asked to vacate your vehicle immediately once onboard.
Vehicles booked to travel must be paid for at the time of making the reservation. All passengers booked to travel on holiday weekends or between 1 December to 31 January must be paid for at the time of making the reservation.

2.8 Freight

Freight to Great Barrier Island must be delivered to FreightLink, 25 Springs Road, East Tamaki. For pricing please call (09) 265 1279 - Monday to Friday 7:30am - 5:00pm.

3. Conditions of Carriage

3.3 SeaLink shall not be liable for any loss or damage caused to your luggage or personal belongings while on board any SeaLink services.

3.4 SeaLink accepts no responsibility for any parcel, package, luggage or other goods placed or left on any SeaLink services.

3.5 Travellers shall not remove, damage or interfere with any part of SeaLink property.

3.8 Dangerous goods must be declared to SeaLink at time of booking. If you are carrying any dangerous goods in your vehicle you are required to complete a Dangerous Goods Declaration. See DG form for limitations. This form will need to be handed in at check in. SeaLink reserves the right to refuse carriage of any dangerous goods that are in any way volatile in nature, offensive or likely to cause harm to SeaLink passengers or crew.

*Animal pests include: possums, deer and feral goats, wallabies, mustelids, rabbits, ferrets and stoats.

For more information or clarification, please phone (0800) SEALINK (0800 732546).

Accommodation and Rental Cars

4. General Conditions and Insurance

4.1 Timetables, fares and vessels are subject to change or cancellation without notice due to weather, marine or operational requirements. To check your departure - please call 0800 SEALINK (0800 732 546)

4.2 All services provided are subject to the conditions of the principal providers and no responsibility is accepted by SeaLink for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions.

4.3 Cancellation Insurance is inexpensive and highly recommended as disrupted holiday plans can prove costly. We recommend you contact your insurance provider who will assist you to choose the right cover.

4.4 In the event that the accommodation confirmed by SeaLink is unable to be provided by the supplier, SeaLink will use best endeavours to find an alternative. SeaLink will not be responsible for costs incurred or pricing differentials and for this reason Cancellation Insurance is recommended.

5. Pricing and room configurations

5.1 All prices contained in the SeaLink Holidays brochure are per person (New Zealand dollars), including GST. At the time of printing the current brochure, all costs, itinerary details and timetables were correct; however these are subject to change.

5.2 Child ferry fares apply to those aged 5-15years inclusive. Child ages and costings vary between properties. Please check.

5.3 Twin prices are based on a "double" configuration based on two people sharing a double bed (queen or king at some properties) or "twin" consisting of two single beds.

5.4 "Extra adult" prices are based on sharing with two other adults in the same unit. Should an adult require their own unit, they will be charged at single rates.

5.5 Single rates are based on a person having their own room or unit. Single package prices available on request.

5.6 Air Travel: Child fares apply to those aged between 2 and 16 years and increase at 3 years, 5 years and 15 years - please ask for details. Infants under 2 years travel free of charge if seated on an adult's knee. If a seat is required, a child fare will apply.

5.7 Please advise us of any special food requirements if staying at B&B or fully catered properties.

6. Validity

Prices are valid until 31 October 2011, (subject to the General Conditions above).

7. Booking, Deposits and Payments

Unless the property requires a larger deposit, a $75 per person deposit is payable at the time of booking and full payment no less than 30 days prior to departure. Bookings within 30 days of departure or those including vehicles travelling between 24 December and 10 January must be paid in full at the time of booking.

8. Cancellations

8.1 In the event that a reservation is cancelled, SeaLink's fees will apply unless the accommodation providers fees are greater than those detailed below:

For travel between 18 December and 31 January, any cancellation received within 30 days of departure will incur a 100% cancellation fee.

For cancellations received:

More than 30 days before departure – loss of deposit.

Between 7 - 30 days before departure - 50% of the total cost.

Between 1 - 7 days before departure - 80% of the total cost.

On the day of departure / or failure to check in - 100% of the total cost.

For information on cancellation fees, please see point 4.3 above.

For full Conditions of Carriage, see point 3.0 above.

7. Rental Car

WAIHEKE AUTO RENTALS

Prices quoted are for a Group B (standard 4-door car)

Insurance excess is $1,000 and covers any damage to the vehicle . Exclusions are fire, theft and attempted theft where the vehicle is fully covered.

Drivers require a full current license from any country as long as it can be read (English) and the minimum age is 21 years.

Rental day starts at 8am until the last ferry sailing of that day as all rentals are hired per calendar day.

Free pick up and drop off from Kennedy Point between 8am and 5pm.

Baby and booster seats available at $5.00 per day – please pay direct.

AOTEA RENTALS – GREAT BARRIER ISLAND
The vehicle supplied is a standard mid-range automatic car. All vehicles have radios, air conditioning and child seat options as standard. You must present a credit card when signing for the car to cover insurance. You will be asked to complete a standard vehicle rental form and show a driving license for each named driver.

Your vehicle rental includes unlimited kilometers and insurance. Insurance excess is $2500 and this can be reduced to NIL for a cost of $22 per day.

The vehicle is supplied with a full tank of fuel. You may opt to return the vehicle full, or Aotea Rentals will refuel it and add the cost to your credit card.

Upgrades to station wagon, RAV, 4WD or seven seat SUV may be arranged.